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Email, Messaging & Web
Email, Messaging & Web
UI email and calendaring, mass mailings and email lists, instant messaging on campus or on mobile devices, and website-related issues.
Categories (3)
Advanced Email Filtering
Information about SPAM and Phishing email filtering
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Microsoft Teams
These articles are related to the provisioning, maintenance and use of Microsoft Teams at U of I.
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Browsers
Category for all KB's on various browsers.
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Articles (56)
Pinned Article
Why student employees need two email accounts?
Having an @uidaho.edu and an @vandals.uidaho.edu is important for student employees at the University. It helps protect a students education-related data and keep University business separate to maintain official University records and comply with U of I policy (in APM 30.10).
Change where Outlook opens hyperlinks
How do I create a rule in OWA?
This article explains how to create inbox rules in OWA (Outlook Web Access) for sorting, removing, filtering, and deleting email.
How do I publish my calendar availability in OWA?
This article explains the process for publishing your calendar availability from the Outlook Web Application.
How do I set up email in iOS (Mail App)?
This tutorial details how to set up email on iOS.
How do I set up email in iOS (Outlook App)?
Steps outlining how to set up Outlook on an iOS device.
How do I set up my email in the Apple Mail application?
This tutorial outlines the steps to setting up your Outlook email account on the Macintosh Mail Application.
How do I set up my Outlook in Android?
This tutorial goes through the steps needed to configure Outlook on an Android device.
How do I use Microsoft Stream?
A guide to using Microsoft Stream.
How is email auto-forwarding blocked for employees?
How to add a functional account to Outlook in Windows via Control Panel?
The steps below outline the process to add a functional account mailbox to your existing Outlook client using full-access groups.
How to access and manage a personal web page?
How to add a Mailbox to Outlook for MacOS
How to add additional mailboxes to open with Outlook on OS X.
How to add a shared mailbox to Outlook?
How to assign an Archive Retention Policy in Outlook?
How to auto-forward email in Outlook for the Web?
This tutorial goes through the steps needed to auto-forward email in Outlook for the Web.
How to change meeting hours in Outlook?
How to change my Outlook time zone?
How to configure Outlook to set new appointments as online by default?
How a user can configure Outlook to automatically set new appointments as online meetings.
How to connect LG Smart TV to AirVandalGuest?
How to connect Nintendo products to AirVandalGuest?
How to connect Playstation 4 (Pro) to AirVandalGuest?
How to connect Roku Smart TV to AirVandalGuest?
How to connect Sony Smart TV to AirVandalGuest?
How to create Zoom meeting in OWA?
This article gives instructions on to setup Zoom meetings within Outlook ProPlus (Desktop) and Outlook Online.
How to export a Mailman list recipient roster?
How to manage Mailman subscriptions from email?
How to perform a mail merge in Microsoft Word from a shared mailbox?
Microsoft Word's mail merge feature only sends emails from Outlook's default email. This article instructs how to add a shared mailbox to Outlook and set it as the default email so the mail merge will send emails from the shared mailbox instead.
How to recover and restore email?
This article goes through the steps on how to recover email and goes over recovery options.
How to remove automatic teams meeting links?
How to report a spam or phishing message?
How to request hosted web space?
Information about how to host a webpage through the University as an employee.
How to resolve "550 5.7.125 RESOLVER.GRP.Blocked.NeedsSenderRestrictions" bounce message?
How to resolve error "Microsoft Outlook cannot sign or encrypt this message" when sending encrypted email?
How to send an encrypted email message?
How to set the From Address in Outlook Web?
How to set up my Outlook account in macOS?
How to share an Outlook calendar event as an iCalendar (.ics) file?
This is a guide how to send a calendar event as an iCalendar (.ics) file.
How to transfer ownership of a Mailman list?
How to view a Microsoft Message Encryption protected message?
IF Resource calendar
Mail.app (MacOS) - Frequently Asked Questions
This article answers frequently asked questions for using the native OS X mail app.
Managing Outlook Templates
This article demonstrates the steps to export your Outlook email templates to a backup and then restore them once your system has been rebuild or after receiving a new machine.
Microsoft Edge Browser Issues
The Microsoft Edge browser has known issues working with the University of Idaho network.
No assertions found on VandalWeb
For the current issue of the No assertions found on VandalWeb, this is a quick tutorial of the workarounds.
Outlook Web App (OWA) - Frequently Asked Questions
This article answers frequently asked questions about the Outlook Web app used by students and employees at the University of Idaho.
OWA Rules FAQ
Answers to frequently asked questions about using filtering tools in OWA and how ITS supports them.
The message may contain "High Risk" data and should not be shared in email
Using Multiple Browser Profiles for Account Switching
This article will discuss setting up multiple profiles in Edge to help switch between employee and student accounts easily, and provide external links to the same process for other common browsers.
What alternatives are available to Mailman?
What are [BULK] email messages?
Why are some "Junk" messages only marked as "[BULK]" and not automatically filtered?
What are Email Warning Tags?
What are the bulk, or mass email, sending limits?
What are the service limits with Exchange Online?
What is the error "550 5.1.8 Access denied, bad outbound sender"?
What options are available for sending bulk / mass email?
This article describes a UI employee's options for mass mailing.
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