Overview:
Sometimes an account change can cause the settings that have been saved by your browser to conflict with the most current account settings. This can lead to a variety of issues that ultimately cause you not to be able to sign in to your account through that browser. These settings are saved in the browser's cache, and often the simplest way to resolve any problems it to clear the cache and try to log in with a clean slate.
For assistance clearing the browser cache for other browsers, see these articles:
If you need further assistance, contact the STC or your regional TSP, or submit a ticket.
This tutorial applies to the following operating system(s):
Android
Clear Firefox Browser Cache on Android:
Step 1:
Open Firefox for Android, and click the 3 dots in the upper right-hand corner
Step 2:
In this menu, tap "Settings".
Step 3:
Scroll down the list, and tap "Clear Private Data"
Step 4:
Select the data that you want to remove. If you are unsure of what to remove, the screenshot below shows the minimum amount of data to remove to properly clear the cache.
