(MacOS) - Frequently Asked Questions


  1. How do I show the CC/BCC fields?
  2. How do I change my client password?
  3. How do I find the full email headers?
  4. How do I send a new message?
  5. How do I manually sync my inbox?
  6. How do I create a note?
  7. How do I change my junk email settings?
  8. How do I search my mailbox for specific messages?

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How do I show the CC/BCC fields?

In a new message (File -> New Message), it should automatically show the To:Cc:, and Subject: Fields. You can see more by selecting View from the menu at the top of the screen, then selecting CC Address Field or BCC Address Field.

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How do I change my client password?

If you recently changed your UI password, you will need to update the stored password in your account. You can update this password by taking the following steps:

  1. Open in OS X.
  2. Go to the Mail menu and then Preferences…
  3. If not already highlighted, click on the “Accounts” button near the top of the window.
  4. In the Password form field under the Accounts section, enter your new password.

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How do I find the full email headers?

  1. Open the Mail application email client.
  2. Select the message for which you need to view the header.
  3. Then select View from the menu bar. Go to Message > Raw Source.
  4. You will now see the full header of the original message you selected.

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How do I send a new message?

With open, simply click the Compose New Message button from the top menu of the main window. Alternatively, you can use the keyboard shortcut command + n. You can also us the Mail application bar at the top of your screen, select File, and then New Message.

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How do I manually sync my inbox? automatically defaults to checking for new messages every five minutes. This setting can be changed from the mail->preferences submenu.

If you wish to sync your inbox and check for new messages manually, you can do so by clicking the "Get new messages in all accounts" button, which looks like a closed envelope, in the main tab menu bar at the top-left of the application.

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How do I create a note?

This option is not available through in newer Mac devices. Use the Notes app instead.

Notes can be used to organize to-do items, thoughts and ideas. allows you to create special notes, which can also be transferred to your mobile iPhone or iPad devices. To create a new note, navigate to File->New Note from the menu bar. A new mailbox titled Notes will be created, and any notes in this folder will be automatically synced to your devices.

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How do I change my junk email settings?

Mail provides a junk mail filter that automatically identifies and handles junk mail. The filter’s default settings catch most of the junk messages you receive, but you can customize it as needed.

  1. Choose Mail > Preferences, and then click Junk Mail.
  2. Specify which actions Mail should perform when junk mail arrives. 
    • When you want to verify what Mail is identifying as junk mail, select the “Mark as junk mail, but leave it in my Inbox” checkbox.
    • When you are sure the filter is accurately identifying junk mail, select the “Move it to the Junk mailbox” checkbox.
    • To set up other actions, select the “Perform custom actions” checkbox, and then click the Advanced button.
    • In the pane that appears, click Add (+) to add conditions and actions. To remove a condition or action, click Remove (-).

 Note: To use the junk mail database when identifying junk mail, make sure “Message is Junk Mail” is one of the conditions (it’s specified by default). Otherwise, Mail uses only the conditions listed to identify junk mail.

  • In the Junk Mail pane, indicate the types of messages that don’t need to be evaluated by the junk mail filter. Typically, these are messages from senders you know.
  • To include in the filter any junk mail detection that may already be present in messages, select “Trust junk mail headers in messages.

Mail maintains an internal database of information that helps it detect junk mail. When you mark messages as junk or not junk, Mail updates the junk mail database accordingly and your junk mail filter continually improves over time. If you change your mind about what is junk mail (for example, you want to receive someone’s messages that you previously specified were junk messages), you need to mark them as not junk.

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How do I search my mailbox for specific messages? does automatic searching and indexing of mail across all of your accounts. Simply start typing in your search term into the search box at the top right of the application. You can search by message content, name or contact information.

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Article ID: 204
Wed 12/13/17 3:14 PM
Tue 5/14/24 11:21 AM

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