Knowledge Base

Categories (15)

Email, Messaging & Web

UI email and calendaring, mass mailings and email lists, instant messaging on campus or on mobile devices, and website-related issues.
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IT Standards

U of I computing standards of all types.
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WiFi & Connectivity

Connecting to the UI network, requesting network support for events, or firewall requests.
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Printing

Quotas, connections, issues, queues, and devices related to printing.
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Collaboration and Communication

Contains information on collaboration and communication services. These include Teams, Zoom, Telephone services, and Video Conferencing.
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Classroom Technology

Services relating to the building, maintenance, and upkeep of university classrooms.
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Accounts, Groups & Passwords

Reset passwords, request accounts, request access to student labs.
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Hardware & Software

Hardware/software requests, issues, event equipment, technology equipment surplus, and mobile apps.
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Administrative Applications

Banner, Marketplace, FAMIS, Evisions/Argos, and Document Imaging, etc.
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File Storage

New storage location requests, increases for storage space, recovering files, large storage requests, webspace requests, and storage issues.
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Data Security & Records

Anti-virus, multi-factor authentication, whole disk encryption, firewall, SSL certificates, data security issues, and Records Center storage.
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Consulting, Training, & Projects

Solution needs, training, ITS project requests, project consulting, and event support requests.
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IT Guides

IT Guides provide an easy way to solve common tasks which require interaction with multiple services.
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Student Affairs

Knowledge base articles specific to Student Affairs.
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Student Computing Labs

Services relating to the building, maintenance, and upkeep of university student computing labs.
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