Knowledge Base

Categories (15)

Accounts, Groups & Passwords

Reset passwords, request accounts, request access to student labs.

Email, Messaging & Web

UI email and calendaring, mass mailings and email lists, instant messaging on campus or on mobile devices, and website-related issues.

IT Standards

U of I computing standards of all types.

WiFi & Connectivity

Connecting to the UI network, requesting network support for events, or firewall requests.


Quotas, connections, issues, queues, and devices related to printing.

Phones & Conferencing

Telephone services and Video Conferencing.

Classroom Technology

Services relating to the building, maintenance, and upkeep of university classrooms.

Hardware & Software

Hardware/software requests, issues, event equipment, technology equipment surplus, and mobile apps.

Administrative Applications

Banner, Marketplace, FAMIS, Evisions/Argos, and Document Imaging, etc.

File Storage

New storage location requests, increases for storage space, recovering files, large storage requests, webspace requests, and storage issues.

Data Security & Records

Anti-virus, multi-factor authentication, whole disk encryption, firewall, SSL certificates, data security issues, and Records Center storage.

Consulting, Training, & Projects

Solution needs, training, ITS project requests, project consulting, and event support requests.

IT Guides

IT Guides provide an easy way to solve common tasks which require interaction with multiple services.

Student Affairs

Knowledge base articles specific to Student Affairs.

Student Computing Labs

Services relating to the building, maintenance, and upkeep of university student computing labs.

Articles (2)

Application Purchasing and Contracts

To provide documentation for OIT employees as to proper processes for assisting customers in the purchase of a new department or institutional software application, to provide background information on steps that should be taken and to provide background knowledge.
This document is not intended to cover every process or situation.

OIT After Incident Report

This article describes the process of creating an After Incident Report and provides guidance on when a report should be created.