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Knowledge Base
Categories (15)
Accounts, Groups & Passwords
Reset passwords, request accounts, request access to student labs.
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Email, Messaging & Web
UI email and calendaring, mass mailings and email lists, instant messaging on campus or on mobile devices, and website-related issues.
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IT Standards
U of I computing standards of all types.
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WiFi & Connectivity
Connecting to the UI network, requesting network support for events, or firewall requests.
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Printing
Quotas, connections, issues, queues, and devices related to printing.
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Phones & Conferencing
Telephone services and Video Conferencing.
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Classroom Technology
Services relating to the building, maintenance, and upkeep of university classrooms.
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Hardware & Software
Hardware/software requests, issues, event equipment, technology equipment surplus, and mobile apps.
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Administrative Applications
Banner, Marketplace, FAMIS, Evisions/Argos, and Document Imaging, etc.
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File Storage
New storage location requests, increases for storage space, recovering files, large storage requests, webspace requests, and storage issues.
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Data Security & Records
Anti-virus, multi-factor authentication, whole disk encryption, firewall, SSL certificates, data security issues, and Records Center storage.
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Consulting, Training, & Projects
Solution needs, training, ITS project requests, project consulting, and event support requests.
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IT Guides
IT Guides provide an easy way to solve common tasks which require interaction with multiple services.
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Student Affairs
Knowledge base articles specific to Student Affairs.
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Student Computing Labs
Services relating to the building, maintenance, and upkeep of university student computing labs.
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Articles (2)
Application Purchasing and Contracts
To provide documentation for OIT employees as to proper processes for assisting customers in the purchase of a new department or institutional software application, to provide background information on steps that should be taken and to provide background knowledge.
This document is not intended to cover every process or situation.
OIT After Incident Report
This article describes the process of creating an After Incident Report and provides guidance on when a report should be created.
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