Email, Messaging & Web

UI email and calendaring, mass mailings and email lists, instant messaging on campus or on mobile devices, and website-related issues.

Categories (3)

Advanced Email Filtering

Information about SPAM and Phishing email filtering

Microsoft Teams

These articles are related to the provisioning, maintenance and use of Microsoft Teams at U of I.


Category for all KB's on various browsers.

Articles (54)

Pinned Article Why student employees need two email accounts?

Having an and an is important for student employees at the University. It helps protect a students education-related data and keep University business separate to maintain official University records and comply with U of I policy (in APM 30.10).

How do I add a resource or functional account to Outlook?

This tutorial goes through the steps to add resource calendars and resource accounts to UI Email in Outlook 2016.

How do I create a rule in OWA?

This article explains how to create inbox rules in OWA (Outlook Web Access) for sorting, removing, filtering, and deleting email.

How do I publish my calendar availability?

This article explains the process for publishing your calendar availability from the Outlook Web Application.

How do I report a phishing message?

This article describes how to properly report a phishing message.

How do I set up email in iOS (Mail App)?

This tutorial details how to set up email on iOS.

How do I set up email in iOS (Outlook App)?

Steps outlining how to set up Outlook on an iOS device.

How do I set up my email in the Apple Mail application?

This tutorial outlines the steps to setting up your Outlook email account on the Macintosh Mail Application.

How do I set up my Outlook account in MacOS?

This tutorial demonstrates how to set up Outlook in OS X on an Apple computer.

How do I set up my Outlook in Android?

This tutorial goes through the steps needed to configure Outlook on an Android device.

How do I use Microsoft Stream?

A guide to using Microsoft Stream.

How to add a Mailbox to Outlook for MacOS

How to add additional mailboxes to open with Outlook on OS X.

How to auto-forward email in Outlook for the Web?

This tutorial goes through the steps needed to auto-forward email in Outlook for the Web.

How to configure Outlook to set new appointments as online by default?

How a user can configure Outlook to automatically set new appointments as online meetings.

How to create Zoom meeting in OWA?

This article gives instructions on to setup Zoom meetings within Outlook ProPlus (Desktop) and Outlook Online.

How to perform a mail merge in Microsoft Word from a shared mailbox?

Microsoft Word's mail merge feature only sends emails from Outlook's default email. This article instructs how to add a shared mailbox to Outlook and set it as the default email so the mail merge will send emails from the shared mailbox instead.

How to recover and restore email?

This article goes through the steps on how to recover email and goes over recovery options.

How to request hosted web space?

Information about how to host a webpage through the University as an employee.

How to share an Outlook calendar event as an iCalendar (.ics) file?

This is a guide how to send a calendar event as an iCalendar (.ics) file. (MacOS) - Frequently Asked Questions

This article answers frequently asked questions for using the native OS X mail app.

Managing Outlook Templates

This article demonstrates the steps to export your Outlook email templates to a backup and then restore them once your system has been rebuild or after receiving a new machine.

Microsoft Edge Browser Issues

The Microsoft Edge browser has known issues working with the University of Idaho network.

No assertions found on VandalWeb

For the current issue of the No assertions found on VandalWeb, this is a quick tutorial of the workarounds.

Outlook Web App (OWA) - Frequently Asked Questions

This article answers frequently asked questions about the Outlook Web app used by students and employees at the University of Idaho.


Answers to frequently asked questions about using filtering tools in OWA and how ITS supports them.

Using Multiple Browser Profiles for Account Switching

This article will discuss setting up multiple profiles in Edge to help switch between employee and student accounts easily, and provide external links to the same process for other common browsers.

What are [BULK] email messages?

Why are some "Junk" messages only marked as "[BULK]" and not automatically filtered?

What are the bulk, or mass email, sending limits?

Sending out large quantities of email is restricted to help prevent compromised accounts from spreading phishing and other malicious emails to other university accounts. This article summarizes the limits different accounts can send within one day. See related articles for approved methods to send bulk or mass emails.

What options are available for sending bulk / mass email?

This article describes a UI employee's options for mass mailing.