In This Article:
This tutorial applies to the following operating system(s):
Windows
Macintosh
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Overview:
When receiving the No Assertions Found error on MyUi, follow the steps in this article to resolve this issue.
Change Browsers
The easiest work-around is to use a different browser for the time being. The most common browsers for Macintosh and Windows are Firefox and Chrome. Macintosh also has Safari, and Windows has Edge and Internet Explorer.
Open in Private Mode
The second easiest work-around is to open your browsers Private Mode. This will allow the browser to operate without any of the current cookies. The biggest downside of this option is that you will have to authenticate with DUO every time that you use this method.
To use Private Mode with Firefox, Cntl+Shift+P (Windows) or Cmd+Shift+P (Macintosh)
To use Private Mode with Chrome, Cntl+Shift+N (Windows) or Cmd+Shift+N (Macintosh)
To use Private Mode with Edge, Cntl+Shift+P (Windows)
To use Private Mode with Safari, Cmd+Shift+N (Macintosh)
To use Private Mode with Internet Explorer, Cntl+Shift+P (Windows)
Clear Cache and Cookies
The last option that you should do is clear cache and cookies on your browser. The biggest downside is some data that helps your browser run faster will be deleted, and if you have ever clicked a remember me, that will go away as well.
Back to Overview
Firefox
Step 1:
With Firefox open, click on the three bars in the upper right hand corner, and click options.
Step 2:
Navigate to and click on Privacy & Security.
Step 3:
Scroll down to History, and click on clear your recent history.
Step 4:
Change the time range to Everything. Make sure all the boxes shown are checked.
Step 5:
Click Clear Now. There is no notification that it worked, but try pulling up MyUi. If it works, then clearing the cache and cookies worked.
Back to Clear Cache and Cookies
Chrome
Step 1:
With Chrome open, navigate to the three dots in the upper right hand corner. Hover over History, and click on History in the revealed tab. You can also press Cntl+H on a Windows machine.
Step 2:
Click on Clear browsing data.
Step 3:
Change the time to All Time.
Step 4:
Click Clear Data. There is no notification that it worked, but try pulling up MyUi. If it works, then clearing the cache and cookies worked.
Back to Clear Cache and Cookies
Edge
Step 1:
With Edge open, navigate to the three dots in the upper right hand corner. Click on Settings at the bottom of the menu.
Step 2:
Move down to Clear browsing data, and click on Choose what to clear
Step 3:
Click Clear. There is no notification that it worked, but try pulling up MyUi. If it works, then clearing the cache and cookies worked.
Back to Overview
Safari
Step 1:
With Safari open, click on Safari and then Preferences (or Cmd+,).
Step 2:
Navigate to the Privacy tab and click Manage Website Data...
Step 3:
Click Remove All.
Step 4:
Click Remove Now.
Step 5:
If you see this screen, you have successfully cleared your cache and cookies, and will be able to use MyUi.
Back to Clear Cache and Cookies
Internet Explorer
Step 1:
With Internet Explorer open, navigate to the gear in the upper right hand corner.
Step 2:
Go down to Safety, and when the pop up menu appears, click on Delete browsing history. Alternatively, you can just hit Cntl+Alt+Delete.
Step 3:
Make sure the selected boxes are checked, and then click Delete.
Back to Clear Cache and Cookies
Back to Overview