Services A-Z (119)

Public Safety and Security provides access service and gatekeeper tools for campus buildings and resources.

Service used within TDNext.

Service used within TDNext.

Individuals can request an All Access Pass for campus events.

What software can be loaded to protect the data my desktop and laptop computers?

Argos services provided by Business Systems

I need to request help or ask a question about an Administrative Application

I would like information on how to use audio conferencing.

I need a Banner account and/or access to a Banner Module. Access to FAMIS, Facilities' management tool, is granted by Facilities Management.

Services provided by the Business Systems Team.

Request VandalCard electronic access and physical keys for the Multi-use facilities.

Submit a maintenance request for the Idaho Student Union Building, Bruce Pitman Center, Teaching and Learning Center, or Kibbie Dome.

I have a request or question about calendars.

Reserve a space for a meeting, event or activity.

ChromeRiver services provided by Business Systems

Service used within TDNext.

I need to report an issue with multimedia computers and audio-video equipment in classrooms.

I need help with multimedia computers and audio-video equipment in classrooms.

Personal cloud storage for files.

I need to connect to the printer in my department.

I need to connect to a printer located in a student lab.

Service used within TDNext.

Service used within TDNext.

I believe my account has been phished.

Submit your slides to run on the screens at the ISUB

This service provides assistance in collecting electronic documentation for a legal request.

I want to get a DUO app on my smart phone or a hardware token for the 2nd level security method.

I have a request or question about Student, Staff or Faculty email.

Service used within TDNext.

Event Support can be requested.

Please complete this form to request proposal development service(s) from the Research and Faculty Development team.

Can a file that I have deleted or can't find be recovered?
How do I recover a file?

Service used within TDNext.

I'm having an issue with my firewall

How do I obtain access to NMS firewall management tools?

I need help with Guest or Eduroam WiFi

Service used within TDNext.

Support for broken hardware or hardware not working properly including desktop computers, laptops, mice, keyboards, printers, etc.

Faculty and staff requests for hardware support including moves, preparing technology for new employee, re-imaging a computer, consulting, etc.

I would like to consult with a representative about an IT solution to address a need or problem.

I am running up against the disk quota, how do I request more storage space?

I have a request or question about using UI-supported instant messaging apps.

I need help or information about Integrating Applications

Request Graphic Design/Marketing Support (Int’l Programs Office - internal use only)

Request support for IPO software and services.

ITS owned equipment that can be requested to be borrowed for short periods of time.

Large storage or research storage assistance.

Registration and ongoing administration of mobile apps.

General support for installing mobile apps commonly used at the University of Idaho including Outlook and DUO.

I want to enroll in Multifactor Authentication (MFA/Duo)?

I'm planning an event and need internet available

I would like to order or setup a new university phone.

How do I:
- manage my u drive quota?
- mount my U and S drives in Windows?
- mount my U and S drives in OS X?
- access my User and Shared drives while off campus?
- create a new folder on the shared drive?

For requesting U of I approved standard Apple and HP products or submitting non-standard item request for approval. If your hardware is broken or malfunctioning please submit an Incident Ticket.

Facutly and Staff use this service to purchase software or renew licensed software for their use on U of I owned computers, including Adobe software products such as Creative Cloud or Acrobat Pro DC.

I need a new Vandal account for myself or someone else. Please submit requests for new accounts as soon as new employee has a Vandal number.

Choose this if you have an Account, Access or Password concern not listed above.

Choose this if you have an Administrative Application concern not listed above.

Choose this if you have a student labs or classroom technology question about something not listed above.

Choose this if you have a Consulting, Training, or Project concern not listed above.

Choose this if you have a Security or Records concern not listed above.

Choose this if you have an Email, Messaging or Web concern not listed above.

Choose this if you have a Electronic File Storage concern not listed above.

Choose this if you have a Hardware or Software concern not listed above.

Choose this if you have a Phones or Conferencing concern not listed above.

Choose this if you have a printing issue or have a printer-related request that is not listed above.

Choose this if you are having a WiFi or Connectivity issue not listed above

To indicate interest in pursuing a limited submission funding opportunity, please complete the short form found by clicking the "Request Service" button on this web page. You will choose the particular program that you're applying to from the drop-down menu or manually enter the name of the program if this is not included in the menu.

You can make requests of the Business Systems Team that do not match other available services.

I am having issues with video conferencing.

I'm having issues with my telephone.

I would like to change the phone display or the phone directory information.

If requesting a soft phone please provide the following information: Name, email address, UofI Phone number, what OS to install the application (Windows or macOS for computers, Android or iOS for smart phones)

Service used within TDNext.

Use this service to request an exception to UI policy or standards. An exception requires an in-depth review by the ITS Security Office in order to establish the appropriate documentation and mitigation of any potential security risks introduced by an exception.

I want information about my print quota.

A printer is not functioning normally but had been previously setup on the network.

New printers need to be configured for general printing or Banner printing.

Service used within TDNext.

I need guidance/assistance with project management
-OR-
I need access to project management tools in the Work Management System

I want to purchase or configure a printer, scanner, copier, or other printing equipment.

How do UI records get stored? How do I retrieve a stored record?

I want to report an Issue or Outage to one of the Universities Administrative Applications

I need access to an Administrative Application (i.e. Marketplace/Touchnet, Argos/Evisions, Oracle Imaging, CS Gold, etc.)

I need to get access to a building, space, or student lab that has a Vandal Card swipe to enter. ITS can grant access to buildings and rooms for ITS computer labs.

Request DUO Token for Multi-factor Authentication

I need a group created for others to share for sending emails or using shared folders.

I need to send a message to a large group of @uidaho addresses.

Marketplace / TouchNet is the University of Idaho's Ecommerce platform. All staff members are welcome to sell products using Marketplace.

I need to request to use a classroom.

Research, Infrastructure, and Scholarly Excellence (RISE) Internal Funding Opportunities Application

I need to reset my Vandal account password.

Technical assistance for large events across the University.

I want to receive and send mail or instant message on my mobile device.

ITS supports core software such as Microsoft Office, Chrome, Firefox, MS Edge along with Windows 10 OS, Mac OSX, Android OS, Apple iOS. ITS vLab applications and lab software is also supported. Support for all other software is provided as a best effort assistance.

Please see Administrative Applications for support for Banner, Marketplace, FAMIS, Evisions/Argos, etc.

Faculty and Staff use this service to request installation of software already available at the University of Idaho. This includes request for Microsoft Teams, adding software to vLabs, and, for Local Support/TSPs, to request software to be packaged and deployed by EMS.

To purchase a software license such as Adobe products (Acrobat Pro DC, Creative Cloud and individual applications) and Microsoft products (Power BI Pro, Project, Visio and Visual Studio) use New Software Procurement Request.

To get support for Administrative Applications (Banner, VandalWeb, Argos, etc.) see Administrative Applications.

Storage and Collaboration Tools Modernization

File recovery or other storage services.

Request support from Student Affairs Technicians.

I need to report an issue with student computing labs.

Information about the Student Computing Labs, requesting new software for the labs, and how to request access to them.

Supplemental Forms transfers are banner admin and self service page replacement.

Take away old, broken or outdated technology for you.

Request for temporary exemptions to changes in standard configuration or applications. These exemptions are deemed not to be a high security risk and do not require ITS Security review, however, subject matter experts will review the request to determine if there are other options so the requester can use the updated configuration or application. The granted exemption is set for a defined period to allow the requester time to revise materials or update processes to accommodate the new version, new application or new configuration standard.

How to acquire and appropriately use public key certificates for TLS, SSL, S/MIME, or Code Signing.

I need some training on hardware and software.

Public Safety and Security training can be requested for departments.

I'm having trouble connecting to University WiFi

I want information related to getting or using a Campus ID card (Vandal Card).

You can request the following VandalWeb services from Business Systems

I need help with video conferencing in classrooms.

I need to connect to my University of Idaho resources (Banner, shared drives, etc.) from home or another location off campus.

Warranty Claim Service provides assistance in returning equipment to vendors for warranty repair.

I have a request or question about getting or using a uidaho.edu addressed website.

Creation of general web space for classes or individual employees.

I want to protect the information and high risk data stored on my computer.

Service used within TDNext.

I'm having an issue with my wired internet connection or need a wired port turned on.

I would like information on how to use Zoom video conferencing or set up a Zoom account.