Services A-Z (133)
General
Service used within TDNext.
General
Service used within TDNext.
Strategic Enrollment Management
Requests for training on admission applications in Slate including Slate Reader, assistance with existing admission application reports, and requests for new reports on those in the application stage.
Advancement Services
Advancement Data Services is the Advancement department that's responsible for entering, storing, securing, maintaining and retrieving most of the data related to the University of Idaho’s Alumni, supporters, donors and internal operations.
Advancement Services
Request University Advancement constituent data.
Public Safety and Security
Individuals can request an All Access Pass for campus events.
General
Every year Adobe products purchased for the UI needs to be renewed or the license is canceled. By submitting this form during the renewal period the licenses are updated for another year.
Information Technology / Data Security & Records
What software can be loaded to protect the data my desktop and laptop computers?
Business Systems
Argos services provided by Business Systems
Information Technology / Administrative Applications
I need to request help or ask a question about an Administrative Application
Information Technology / Accounts, Groups & Passwords
I need a Banner account and/or access to a Banner Module. Access to FAMIS, Facilities' management tool, is granted by Facilities Management.
Business Systems
Services provided by the Business Systems Team.
Administrative Operations
Request VandalCard electronic access and physical keys for the Multi-use facilities.
Administrative Operations
Submit a maintenance request for the Idaho Student Union Building, Bruce Pitman Center, Teaching and Learning Center, or Kibbie Dome.
Information Technology / Email, Messaging & Web
I have a request or question about calendars.
Strategic Enrollment Management
Requests for Slate related questions, information, and/ or reports can be submitted using this portal.
Administrative Operations
Reserve a space for a meeting, event or activity.
Business Systems
ChromeRiver services provided by Business Systems
General
Service used within TDNext.
Information Technology / Classroom Technology & Student Computing Labs
I need to report an issue with multimedia computers and audio-video equipment in classrooms.
Information Technology / Classroom Technology & Student Computing Labs
I need help with multimedia computers and audio-video equipment in classrooms.
Information Technology / File Storage
Personal cloud storage for files.
Information Technology / Printing
I need to connect to the printer in my department.
General
Service used within TDNext.
Advancement Services
Use this form for updating, creating, or removing any dashboards, views, or templates in CRM.
General
Service used within TDNext.
Information Technology / File Storage
Administrative Operations
Submit your slides to run on the screens at the ISUB
General
This service provides assistance in collecting electronic documentation for a legal request.
Information Technology / Accounts, Groups & Passwords
I want to get a DUO app on my smart phone or a hardware token for the 2nd level security method.
Information Technology / Email, Messaging & Web
I have a request or question about Student, Staff or Faculty email.
General
Service used within TDNext.
Strategic Enrollment Management
The Strategic Enrollment Management (SEM) Enrollment Marketing area provides marketing support.
Engineering Finance
Use this service request to submit an EPAF to the College of Engineering.
Public Safety and Security
Event Support can be requested.
Public Safety and Security
Extra patrols by police and/or security can be requested
Office of Research and Economic Development
Please complete this form to request proposal development service(s) from the Research and Faculty Development team.
Information Technology / File Storage
Can a file that I have deleted or can't find be recovered?
How do I recover a file?
General
Service used within TDNext.
Information Technology / WiFi & Connectivity
I'm having an issue with my firewall
Information Technology / Data Security & Records
How do I obtain access to NMS firewall management tools?
Public Safety and Security
This can be used for any request where a specific request form is not available.
Information Technology / WiFi & Connectivity
I need help with Guest or Eduroam WiFi
General
Service used within TDNext.
Information Technology / Hardware & Software
Support for broken hardware or hardware not working properly including desktop computers, laptops, mice, keyboards, printers, etc.
Information Technology / Hardware & Software
Faculty and staff requests for hardware support including moves, preparing technology for new employee, re-imaging a computer, consulting, etc.
General
Use this form to submit a ticket if you are having issues with technology in a Hyflex classroom. The nearest TSP/Local Support will be notified and will come to the classroom as quickly as possible. If the room or building you are in is not listed then it has not been designated for immediate IT support. Contact your Local Support to report an issue or need assistance. Please note in the additional information section if this is not an urgent issue or you won't be in the room when support arrives.
Information Technology / Consulting, Training, & Projects
I would like to consult with a representative about an IT solution to address a need or problem.
Information Technology / File Storage
Request to increase storage space on S: drive (on-premise)
Information Technology / Email, Messaging & Web
I have a request or question about using UI-supported instant messaging apps.
Information Technology / Administrative Applications
I need help or information about Integrating Applications
International Programs Office
Request Graphic Design/Marketing Support (Int’l Programs Office - internal use only)
International Programs Office
Request support for IPO software and services.
Information Technology / Hardware & Software
ITS owned equipment that can be requested to be borrowed for short periods of time.
Public Safety and Security
Request keys for buildings and rooms.
Student Affairs
Request DJ access to the KUOI NAS.
Student Affairs
Report issues with equipment in KUOI's studio.
Information Technology / File Storage
Large storage or research storage assistance.
Information Technology / Administrative Applications
Registration and ongoing administration of mobile apps.
Information Technology / Hardware & Software
General support for installing mobile apps commonly used at the University of Idaho including Outlook and DUO.
Information Technology / Data Security & Records
I want to enroll in Multifactor Authentication (MFA/Duo)?
Information Technology / WiFi & Connectivity
I'm planning an event and need internet available
Information Technology / File Storage
How do I:
- manage my u drive quota?
- mount my U and S drives in Windows?
- mount my U and S drives in OS X?
- access my User and Shared drives while off campus?
- create a new folder on the shared drive or SharePoint Storage Site?
Information Technology / Hardware & Software
For requesting U of I approved standard Apple and HP products or submitting non-standard item request for approval. If your hardware is broken or malfunctioning please submit an Incident Ticket.
Information Technology / Hardware & Software
Facutly and Staff use this service to purchase software or renew licensed software for their use on U of I owned computers, including Adobe software products such as Creative Cloud or Acrobat Pro DC.
Information Technology / Accounts, Groups & Passwords
I need a new Vandal account for myself or someone else. Please submit requests for new accounts as soon as new employee has a Vandal number.
Information Technology / Accounts, Groups & Passwords
Choose this if you have an Account, Access or Password concern not listed above.
Information Technology / Administrative Applications
Choose this if you have an Administrative Application concern not listed above.
Information Technology / Classroom Technology & Student Computing Labs
Choose this if you have a student labs or classroom technology question about something not listed above.
Information Technology / Consulting, Training, & Projects
Choose this if you have a Consulting, Training, or Project concern not listed above.
Information Technology / Data Security & Records
Choose this if you have a Security or Records concern not listed above.
Information Technology / Email, Messaging & Web
Choose this if you have an Email, Messaging or Web concern not listed above.
Information Technology / File Storage
Choose this if you have a Electronic File Storage concern not listed above.
Information Technology / Hardware & Software
Choose this if you have a Hardware or Software concern not listed above.
Information Technology / Phones & Conferencing
Choose this if you have a Phones or Conferencing concern not listed above.
Information Technology / Printing
Choose this if you have a printing issue or have a printer-related request that is not listed above.
Information Technology / WiFi & Connectivity
Choose this if you are having a WiFi or Connectivity issue not listed above
Office of Research and Economic Development
To indicate interest in pursuing a limited submission funding opportunity, please complete the short form found by clicking the "Request Service" button on this web page. You will choose the particular program that you're applying to from the drop-down menu or manually enter the name of the program if this is not included in the menu.
Business Systems
You can make requests of the Business Systems Team that do not match other available services.
Information Technology / Phones & Conferencing
I am having issues with video conferencing.
Information Technology / Phones & Conferencing
Request a new telephone service, phone, changes to existing service, fax support or a softphone.
General
Service used within TDNext.
Information Technology / Email, Messaging & Web
Information Technology / Data Security & Records
Use this service to request an exception to UI policy or standards. An exception requires an in-depth review by the ITS Security Office in order to establish the appropriate documentation and mitigation of any potential security risks introduced by an exception.
Information Technology / Printing
I want information about my print quota.
Information Technology / Printing
A printer is not functioning normally but had been previously setup on the network.
Information Technology / Printing
New printers need to be configured for general printing or Banner printing.
General
Service used within TDNext.
Information Technology / Consulting, Training, & Projects
I need guidance/assistance with project management
-OR-
I need access to project management tools in the Work Management System
Information Technology / Printing
I want to purchase or configure a printer, scanner, copier, or other printing equipment.
Information Technology / Data Security & Records
How do UI records get stored? How do I retrieve a stored record?
Advancement Services
Required to access information maintained by UI Advancement.
Strategic Enrollment Management
Support for recruitment based queries/reports, training, and any troubleshooting or questions.
Information Technology / Administrative Applications
I want to report an Issue or Outage to one of the Universities Administrative Applications
Information Technology / Administrative Applications
I need access to an Administrative Application (i.e. Marketplace/Touchnet, Argos/Evisions, Oracle Imaging, CS Gold, etc.)
General
Request DUO Token for Multi-factor Authentication
Information Technology / Email, Messaging & Web
I need a group created for others to share for sending emails or using shared folders.
Information Technology / Email, Messaging & Web
I need to send a message to a large group of @uidaho addresses.
Information Technology / Administrative Applications
Marketplace / TouchNet is the University of Idaho's Ecommerce platform. All staff members are welcome to sell products using Marketplace.
Information Technology / Classroom Technology & Student Computing Labs
I need to request to use a classroom.
Office of Research and Economic Development
Research, Infrastructure, and Scholarly Excellence (RISE) Internal Funding Opportunities Application
Information Technology / Accounts, Groups & Passwords
I need to reset my Vandal account password.
Strategic Enrollment Management
Requests for new Slate / Mongoose accounts or permission changes, importing new contacts into Slate, resolution of technical SEM problems, answers to technical SEM questions, technical Slate person query / report set up or modification, or technical SEM training.
Information Technology / Consulting, Training, & Projects
Technical assistance for large events across the University.
Information Technology / Email, Messaging & Web
I want to receive and send mail or instant message on my mobile device.
Information Technology / Hardware & Software
ITS supports core software such as Microsoft Office, Chrome, Firefox, MS Edge along with Windows 10 OS, Mac OSX, Android OS, Apple iOS. ITS vLab applications and lab software is also supported. Support for all other software is provided as a best effort assistance.
Please see Administrative Applications for support for Banner, Marketplace, FAMIS, Evisions/Argos, etc.
Information Technology / Hardware & Software
Faculty and Staff use this service to request installation of software already available at the University of Idaho. This includes request for Microsoft Teams, adding software to vLabs, and, for Local Support/TSPs, to request software to be packaged and deployed by EMS.
To purchase a software license such as Adobe products (Acrobat Pro DC, Creative Cloud and individual applications) and Microsoft products (Power BI Pro, Project, Visio and Visual Studio) use New Software Procurement Request.
To get support for Administrative Applications (Banner, VandalWeb, Argos, etc.) see Administrative Applications.
General
Storage and Collaboration Tools Modernization
Information Technology / File Storage
Problems using Self Service File recovery or other file storage issues.
Student Affairs
Request support from Student Affairs Technicians.
Information Technology / Classroom Technology & Student Computing Labs
I need to report an issue with student computing labs.
Information Technology / Classroom Technology & Student Computing Labs
Information about the Student Computing Labs, requesting new software for the labs, and how to request access to them.
Information Technology / Accounts, Groups & Passwords
I need to get access to a student lab that has a Vandal Card swipe to enter. ITS can grant access to buildings and rooms for ITS computer labs.
Information Technology / Administrative Applications
University supported Enterprise Service Management and Portfolio and Project Management application.
Information Technology / Hardware & Software
Take away old, broken or outdated technology for you.
Information Technology / Data Security & Records
Report an information security incident.
Information Technology / Data Security & Records
Request for temporary exemptions to changes in standard configuration or applications. These exemptions are deemed not to be a high security risk and do not require ITS Security review, however, subject matter experts will review the request to determine if there are other options so the requester can use the updated configuration or application. The granted exemption is set for a defined period to allow the requester time to revise materials or update processes to accommodate the new version, new application or new configuration standard.
Information Technology / Data Security & Records
How to acquire and appropriately use public key certificates for TLS, SSL, S/MIME, or Code Signing.
Information Technology / Consulting, Training, & Projects
I need some training on hardware and software.
Public Safety and Security
Public Safety and Security training can be requested for departments.
Information Technology / WiFi & Connectivity
I'm having trouble connecting to University WiFi
Public Safety and Security
Public Safety and Security provides access service and gatekeeper tools for campus buildings and resources.
Information Technology / Accounts, Groups & Passwords
I want information related to getting or using a Campus ID card (Vandal Card).
Business Systems
You can request the following VandalWeb services from Business Systems
Information Technology / Accounts, Groups & Passwords
I need to connect to my University of Idaho resources (Banner, shared drives, etc.) from home or another location off campus.
Information Technology / Hardware & Software
Warranty Claim Service provides assistance in returning equipment to vendors for warranty repair.
Information Technology / Email, Messaging & Web
I have a request or question about getting or using a uidaho.edu addressed website.
Information Technology / File Storage
Creation of general web space for classes or individual employees.
Information Technology / Data Security & Records
I want to protect the information and high risk data stored on my computer.
General
Service used within TDNext.
Information Technology / WiFi & Connectivity
I'm having an issue with my wired internet connection or need a wired port turned on.
Information Technology / Phones & Conferencing
I would like information on how to use Zoom video conferencing or set up a Zoom account.