Hardware & Software

Hardware/software requests, issues, event equipment, technology equipment surplus, and mobile apps.

Categories (1)

This category includes standard items purchased for the UI. Customers can select items from these lists, click "Purchase Item", and complete the form to submit their items for purchase.

Articles (28)

Adobe Acrobat Sign-in

How to sign into Adobe Acrobat Pro DC if prompted for login.

Best Way to Clean Laptop, Desktops, Monitors and Touchscreens

Links to various resources to clean laptops, desktop, monitors and touchscreens.

Central Device Management FAQ

For further information or answers to other questions, contact your local IT support staff or email IT-BestUse@uidaho.edu.

Cisco Anyconnect - VPN

Current VPN solution and its uses.

Cisco AnyConnect (VPN) Network Sign-in (WINDOWS 10)

This Article is helpful to users who need the VPN connected before signing into the computer for the first time.

Customer technology shipping guide

The following is a guide to shipping computers or other technology to ITS for surplus or warranty repair.

Downloading Zoom Recordings to OneDrive and Sharing Files or Folders

This knowledgebase article explains how to setup your Zoom account to record meetings then how to download and delete recordings from Zoom cloud. It continues with instructions on how to upload recordings to OneDrive and how to share the recording with a class and/or section(s) and other people.

Esri Software

A list of ESRI software available through the University of Idaho.

How do I Disable "AutoSave" in Office 365 products?

This article will walk you through disabling "AutoSave" in Office 365 products like Word, Excel, and Powerpoint.

How do I install Microsoft Office on my Windows or Mac Computer?

Learn how to install Office 365 on your Windows or Mac PC. Office 365 is provided for affiliated students and employees of the University.

How do I install Skype for Business?

This article provides links to instructions on how to install Skype for Business on a WIndows machine and a Mac.

How do I use Skype for Business?

This article explains how to use features in the Skype for Business application.

How to access University of Idaho Microsoft Office 365 Online Applications

Links to University of Idaho's Microsoft Office 365 Online Applications

iPad Setup

This KB article guides through different steps of setting up an iPad for the first time.

Opening Adobe Creative Cloud Applications for the First Time on Computer Lab or Classroom Computers

Adobe change licensing for computers multiple people use such as in computer labs and classrooms called Shared Device license in 8/2019. At the same time it changed the how users log into Creative Cloud applications for the first time on each computer of those computers. This knowledge base article is only for computers with Shared Device license.

Security Software

A list of the software provided through ITS Security, with links for downloads.

Sli.Do Subscription Not Renewed for FY21

The Provost’s Office decided the University’s Sli.Do subscription will not be renewed for fiscal year 2021 due to budget reductions. Users have until June 15, 2020 to export your data from Sli.Do. Links to other polling options are provided

TechSmith Camtasia & SnagIt software

Video capture and editing software for educational use.

University of Idaho Microsoft Office FAQ and Links to Microsoft Support and Training Resources

This article provides answers to common questions UI affiliates may have about Office 365 ProPlus and its use. It also has links to Microsoft training resources.

Upgrade Windows 7 to Windows 10

Upgrade Windows 7 to Windows 10

What software does UI support?

List of supported software.

Zoom: Links to Useful Features Help

This article includes links on how to use some of Zoom's features including Zoom Test Call, Polling, System Requirements and Recording.