Hardware & Software

Hardware/software requests, issues, event equipment, technology equipment surplus, and mobile apps.

Categories (9)

Other Standard Items List

This category includes standard items purchased for the UI. Customers can select items from these lists, click "Purchase Item", and complete the form to submit their items for purchase.


This category provides information on hardware and software purchasing.

Academic Tools

Software tool information and instructions on how to setup and use each tool. Includes those used for Academic purposes.

Accessibility Tools

A collection of software tools with specific accessibility features.


Self help articles related to Adobe Creative Cloud software and tools.


Self help articles related to all Microsoft software and tools.


Self help articles related to all Apple hardware, software, & tools.


Self help articles related to browser software and tools.

Cisco Secure Client

Self help articles related to the Cisco Secure Client VPN software.

Articles (23)

Pinned Article List of NON-APPROVED Vendors & Manufacturers

List of vendors and manufacturers U of I is NOT allowed to purchase from. This list comes from the US Department of Defense.

Pinned Article Overview of OIT Procurement Process

High level overview of the OIT procurement process including description of hardware and software standards.

Pinned Article What software does UI support?

List of supported software.

Pinned Article What software is available for students?

List of student software.

Applications Available to Trim Videos or Recordings

Stream (on SharePoint), the new version of Stream, does not have the feature to trim videos. This knowledge base article reviews applications available to University of Idaho students, faculty and staff that can trim videos. It is not a comprehensive list of all applications but what is easily available for the university community.

Best Way to Clean Laptop, Desktops, Monitors and Touchscreens

Links to various resources to clean laptops, desktop, monitors and touchscreens.

Cisco Secure Client - VPN

Current VPN solution and its uses.

Customer Technology Shipping Guide

The following is a guide to shipping computers or other technology to OIT for surplus or warranty repair. This article also contains pertinent information for shipping technology to off campus remote employees.

Esri Software

A list of ESRI software available through the University of Idaho.

How to connect to the VPN before the Windows sign-in?

Instructions for enabling the pre-windows authentication in the VPN on Windows.

Minecraft - Education Edition

A walkthrough explaining how to download Minecraft - Education Edition and how to create a teacher account.

Opening Adobe Creative Cloud Applications for the First Time on Computer Lab or Classroom Computers

Adobe change licensing for computers multiple people use such as in computer labs and classrooms called Shared Device license in 8/2019. At the same time it changed the how users log into Creative Cloud applications for the first time on each computer of those computers. This knowledge base article is only for computers with Shared Device license.

Purchasing Apple Hardware

Apple hardware to purchase through OIT Procurement.

Remote Laptop Setup Guide

The following guide is intended to setup a Lenovo T14 Gen 3 after it has been delivered to a remote worker.

Security Software

A list of the software provided through ITS Security, with links for downloads.

TechSmith Camtasia & SnagIt Software

Video capture and editing software for educational use.

Zoom: Links to Useful Features Help

This article includes links on how to use some of Zoom's features including Zoom Test Call, Polling, System Requirements and Recording.