What software does U of I OIT support?

On University Managed Computers, OIT provides direct assistance for the software listed below.  Support includes installation, troubleshooting, login, and general use.  In many cases, the software listed below can be installed yourself by using Software Center (Windows) or JAMF Self Service (Mac).  

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Operating Systems

  • macOS, 12 (Monterey) and higher
  • Windows 10, Build 1909+\
  • Windows 11, Build 23H2
  • General Software

Microsoft 365:

  • Word
  • Excel
  • Powerpoint
  • Outlook
  • OneDrive
  • OneNote
  • (OWA) Outlook on the Web and Exchange Online
  • Teams
  • Microsoft products such as Visio Pro, Power BI, SQL Server etc *

Adobe Software

  • Acrobat
  • Creative Cloud Suite 
  • Camtasia*

Browsers:

  • Google Chrome
  • Mozilla Firefox
  • Safari (Mac OS Only)
  • Microsoft Edge

Security Software:

  • Cisco AnyConnect VPN Client
  • Sophos Cloud Endpoint Protection (UofI owned devices only)
  • Sophos Safe Guard
  • DUO Multi-factor Authentication
  • Duo Desktop
  • Sophos Home (student and personally owned devices only)

Others:

  • Zoom Workplace
  • Argos
  • Canvas (authentication and connection)
  • Banner (connectivity and printing)
  • SPSS (academic research only, UofI owned devices only)
  • AutoCAD*
  • ESRI
  • Qualtrics*
  • Stellant (Oracle imaging)
  • Remote Access Lab
  • VMWare*

NOTE:  May require additional license purchases.  Please see submit a Software Purchase Request for these items.

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ITS supports core software such as Microsoft Office, Chrome, Firefox, MS Edge along with Windows 10 OS, Mac OSX, Android OS, Apple iOS. ITS VLab applications and lab software is also supported. Support for all other software is provided as a best effort assistance. Please see Administrative Applications for support for Banner, Marketplace, FAMIS, Evisions/Argos, etc.