Phones & Conferencing

Telephone services and Video Conferencing.

Categories (1)

Teams Calling

Knowledge Base Articles specifically for Microsoft Teams Voice.

Articles (30)

Pinned Article University Transition to Microsoft Teams Voice

The University of Idaho, like many other organizations across the country, is moving its phone system to Microsoft Teams. By enhancing capabilities within our current Teams application we can meet the needs of our employees, streamline systems and reduce costs.

Best Practices For Successful Video Conferencing from Staff Council (April 2019)

Tips to have a successful and effective video conference.

Blocked International Country Codes

Countries for which international calls are blocked

How do I change the sidecar on my Cisco phone?

This tutorial explains how to change the sidecar on a UI Cisco Phone.

How do I install my work phone?

This article talks about how the Cisco phone models are set up.

How do I reset the software on my Cisco phone?

This tutorial goes through the steps to perform a software reset on a UI Cisco Phone.

How do I set up and use my voicemail?

This article goes through the steps to set up and manage voicemail.

How do I use Conference Now?

This article covers how to hold a phone conference using Cisco phones and the accompanying Conference Now service.

How do I use my Cisco 7841 IP Phone?

How to use the 7841 IP phone.

How do I use my Cisco 8800 series IP phone?

How to use the Cisco 8800 series IP phone (8851, 8861, and 8865).

How do I use my Cisco 8845 model IP Phone?

These tutorials go through how to use the Cisco IP Phone 8800 phone model.

How do I use my Cisco IP 8831 Phone?

This article explains how to use the Cisco IP 8831 Phone model.

How do I use my Cisco IP Phone model 7800?

This article provides instructions on how to use the Cisco 7800 IP phone.

How do I use my soft phone on Windows, macOS, Android or iOS device?

This is a step-by-step guide for gaining access to, installing, and using Cisco Jabber. Cisco Jabber is a piece of soft-phone software that enables mobile users to access their University of Idaho VOIP phones while working remotely. Using this software, you can access your voice messages and place/receive calls from your desktop or mobile phone.

How do I use the Cisco Self Care Portal?

This article goes through how to manage phone settings in the Self Care Portal.

How do I view my additional phones?

This article goes through how to see what phones have been provided to you and how to manage them through the self-care portal.

Joining a H.323 Room System to a non-UI Hosted Zoom meeting

This article provides instructions for connecting a Video Conferencing room system to a third-party hosted Zoom meeting using the University of Idaho's Zoom licensing.

Telephone Services - Frequently Asked Questions

This is a FAQ page for telephone services at the University of Idaho.

Using a Conference Room with a Logitech Swytch

How to set up your laptop to work with a Logitech Swytch enabled conference room.

Video Conferencing Classrooms

This article explains how to use video conferencing equipment in certain classrooms on campus.

What is my phone PIN information?

This article provides Cisco Phone PIN information.

What is the Cisco Self Care Portal?

This article provides an outline of features in the Cisco Self Care Portal.

What is the dialing information for my phone?

This article goes over the options for dialing out on the UI Cisco Phones.

What phone and headset models are available?

A list of available office phones and headsets from the ITS phones department.