My Recently Visited Services
New or replacement VandalCards, ID photos, and related card services.
Faculty/staff requests to purchase or renew licensed software for university computers.
Use this service ticket to submit an EPAF request to the College of Agricultural & Life Sciences.
Computers, printing, equipment moves, lending, and other hardware support requests.
Firewall/ACL, VPN, or wired/wireless network change requests.
Reset passwords, request new accounts, recover accounts, update directory info, or request group access.
Advancement Data Services is the Advancement department that's responsible for entering, storing, securing, maintaining and retrieving most of the data related to the University of Idaho’s Alumni, supporters, donors and internal operations.
Request Vandal Card electronic access for the Multi-use facilities.
Policy exceptions, security consulting (research cyber support), TLS certificates, and policy guidance.
Faculty and Staff use this service to request installation of software already available at the University of Idaho. This includes request for Microsoft Teams, adding software to vLabs, and, for Local Support/TSPs, to request software to be packaged and deployed by EMS.
To purchase a software license such as Adobe products (Acrobat Pro DC, Creative Cloud and individual applications) and Microsoft products (Power BI Pro, Project, Visio and Visual Studio) use New Software Procurement Request.
To get support for Administrative Applications (Banner, VandalWeb, Argos, etc.) see Administrative Applications.
Request university-approved new computers or IT equipment (not for broken hardware).
Propose new software, infrastructure, or other tech projects via IT governance.
This service is to be used for projects that are funded for trials or other non-research and non-analytical work that do not fit as a sponsored project type of research, outreach, public service, instruction, and other sponsored activity.
The ticket requires certain criteria to be met to be processed as a fee-for-services ticket – you will be prompted to complete those criteria when you enter the ticket details.
If you already have an existing and approved Service Center and have an agreement for a service type under your service center, use this ticket type to initiate review of a new agreement or amendment.
A printer is not functioning normally but had been previously setup on the network.
This service is used to get help using the various classroom technology used around the campus.
General support for installing mobile apps commonly used at the University of Idaho including Outlook and DUO.
This form gives the customer the ability to request a delivery date for university equipment and other items that need to go to surplus. All items and equipment with asset tags (Red or Yellow Property of University of Idaho stickers) must be submitted through the Asset Change/Surplus Transfer Request portal on Vandal Web. All other items should be provided on the Non-Capital Surplus Delivery List (this can be downloaded on the page attachments at the right hand side of this webpage) and attached to ticket before a surplus delivery request will be approved, after which, a delivery date can be scheduled, and items can be allowed for surplus.
This service request should be used to request that OSP provide you with data to help complete a current and pending support form.
There are two reports that OSP can provide for sponsored project data that is required for a current and pending support form. A departmental grant administrator (DGA) or PI with Banner navigation training can also access the current support report in Argos.
Pending support reports are only accessible through OSP via this ticket type request.
Note that OSP does not have access to provide data on faculty affiliations, memberships, gifts, or non-sponsored activities and funding - that data needs to be gathered from the office with oversight of those areas.
This service request is to be used to request that OSP-Financial Unit to provide the requestor with an off-cycle financial report (also called an FFR or SF-425).
This service request is generally to be used for:
Providing an FFR to a sponsor for a budget update, no cost time extension request, continuation request, or carryforward request.
This service request should not be used to replace a VERAS prior approval - if you need an FFR to include with a sponsor prior approval, you can request the FFR via this ticket and submit the prior approval to post award team via VERAS (veras.uidaho.edu).
Choose this if you have a Hardware or Software concern not listed above.
Request file restoration, department shared drives, or file synchronization services.
The Office of Technology Transfer can help faculty, staff, and students with the Invention Disclosure process (to assess and protect new inventions or discoveries), Material Transfer Agreements (for the exchange of controlled or sensitive materials, including data), Confidentiality / Non-Disclosure Agreements (to protect the exchange of confidential information), and advising for UI-affiliated people regarding protecting and commercializing intellectual property.
Employee and Student Employee reimbursement form - if you are a student with a reimbursement for an expense incurred while not in your student employee capacity, please fill out the Student Reimbursement/Payment form