My Recently Visited Services

Submit a ticket for any IT issue or outage.

Request standard software installations, Software Center availability, or general software usage help.

New or replacement VandalCards, ID photos, and related card services.

Faculty/staff requests to purchase or renew licensed software for university computers.

Policy exceptions, security consulting (research cyber support), TLS certificates, and policy guidance.

Teams Voice, fax lines, and phone support..

Request university-approved new computers or IT equipment (not for broken hardware).

This service is in support of the 2025 Windows 11 Upgrade Project

Complete this form and attach the required supporting documents for OSP to respond with a determination on waiver requests for reduced F&A (indirect costs), cost share over the required amount, or to request approval for a PI/co-PI status per the requirements of APM 45.22.

Public Safety and Security provides access service and gatekeeper tools for campus buildings and resources.

Public Safety and Security training can be requested for departments.

Complete this form and attach any supporting documents for OSP to respond with a determination on waiver requests for extension of or exception to submission timelines for the tiered proposal support deadlines. Details on the tiers of support or associated deadlines can be found at https://vandalsuidaho.sharepoint.com/sites/Insi...

This form gives the customer the ability to request a delivery date for university equipment and other items that need to go to surplus. All items and equipment with asset tags (Red or Yellow Property of University of Idaho stickers) must be submitted through the Asset Change/Surplus Transfer Request portal on Vandal Web. All other items should be provided on the Non-Capital Surplus Delivery List (this can be downloaded on the page attachments at the right hand side of this webpage) and attached to ticket before a surplus delivery request will be approved, after which, a delivery date can be scheduled, and items can be allowed for surplus.

This service request is to request a subrecipient rebudgeting. This service request is to be used ONLY AFTER CONFIRMING subrecipient rebudgeting request does not require sponsor pre-approval. This includes any changes to scope of work and/or participant support funds.

Utilize this service request to initiate pre-award sponsored programs administrator (SPA) review of a revised budget for an existing (and approved) VERAS proposal.

This service should not be used to submit a revised budget for an awarded project - that should be done via a prior approval or budget transfer. Sponsor prior approvals are initiated in VERAS (veras.uidaho.edu).

This service request should be used to provide Current and Pending Support (other support) data and details to OSP to meet an agency request or compliance requirement.

Policy details on reporting for Current and Pending support can be found at https://vandalsuidaho.sharepoint.com/sites/Insi...

Notes:
Just-in-time and progress report submissions that require Current and Pending Support updates are coordinated through the Just-in-time or Progress/Technical Report ticket types.
If you are submitting a proposal (draft proposal) you do not need to complete a service request to submit the current and pending support form for your proposal in VERAS.

Select this service to initiate processing of an out-going subaward or subaward amendment. Subaward requests must be initiated by the PI or DGA (unit) in order for OSP to issue a new subaward or a modification to an existing subaward.

Request support from Student Affairs Technicians.

This service allows you to request a status update on an in-process item that is assigned to an OSP team member. If you need a status on an existing and open ticket, please do not create a new ticket here; respond to the original ticket asking for an update.

You can check the status of any item that OSP Post Award has received directly in VERAS at www.veras.uidaho.edu - a list of the statuses and their definitions is contained in the Help menu of VERAS.

If you want to proceed with submitting a ticket here to inquire, please 'request service' and complete all required fields and an OSP member will be assigned to the ticket to provide a status update.

Note that we process items in date-received priority order, and it can take several weeks for us to start processing an item depending on staffing levels and volume.

To request solid waste service and recycling.

Faculty and Staff use this service to request installation of software already available at the University of Idaho. This includes request for Microsoft Teams, adding software to vLabs, and, for Local Support/TSPs, to request software to be packaged and deployed by EMS.

To purchase a software license such as Adobe products (Acrobat Pro DC, Creative Cloud and individual applications) and Microsoft products (Power BI Pro, Project, Visio and Visual Studio) use New Software Procurement Request.

To get support for Administrative Applications (Banner, VandalWeb, Argos, etc.) see Administrative Applications.

ITS supports core software such as Microsoft Office, Chrome, Firefox, MS Edge along with Windows 10 OS, Mac OSX, Android OS, Apple iOS. ITS VLab applications and lab software is also supported. Support for all other software is provided as a best effort assistance.

Please see Administrative Applications for support for Banner, Marketplace, FAMIS, Evisions/Argos, etc.

This ticket type is designated for use exclusively by the Office of Sponsored Programs (OSP) Cost Accounting Units to initiate and manage the development of service center rates. It facilitates coordination between OSP and university service centers to ensure compliance with institutional and federal guidelines for rate setting. If you are not a member of the OSP team but need to initiate or revise a service center rate, please contact OSP directly before submitting a ticket. This ensures the appropriate process is followed and that all necessary documentation and approvals are in place.