Support for broken hardware or hardware not working properly including desktop computers, laptops, mice, keyboards, printers, etc.
Faculty and staff requests for hardware support including moves, preparing technology for new employee, re-imaging a computer, consulting, etc.
For requesting U of I approved standard Apple and HP products or submitting non-standard item request for approval. If your hardware is broken or malfunctioning please submit an Incident Ticket.
Warranty Claim Service provides assistance in returning equipment to vendors for warranty repair.
ITS owned equipment that can be requested to be borrowed for short periods of time.
Take away old, broken or outdated technology for you.
ITS supports core software such as Microsoft Office, Chrome, Firefox, MS Edge along with Windows 10 OS, Mac OSX, Android OS, Apple iOS. ITS vLab applications and lab software is also supported. Support for all other software is provided as a best effort assistance.
Please see Administrative Applications for support for Banner, Marketplace, FAMIS, Evisions/Argos, etc.
Faculty and Staff use this service to request installation of software already available at the University of Idaho. This includes request for Microsoft Teams, adding software to vLabs, and, for Local Support/TSPs, to request software to be packaged and deployed by EMS.
To purchase a software license such as Adobe products (Acrobat Pro DC, Creative Cloud and individual applications) and Microsoft products (Power BI Pro, Project, Visio and Visual Studio) use New Software Procurement Request.
To get support for Administrative Applications (Banner, VandalWeb, Argos, etc.) see Administrative Applications.
Facutly and Staff use this service to purchase software or renew licensed software for their use on U of I owned computers, including Adobe software products such as Creative Cloud or Acrobat Pro DC.
General support for installing mobile apps commonly used at the University of Idaho including Outlook and DUO.
Choose this if you have a Hardware or Software concern not listed above.