Information Technology

Click on the catalog listings below that meet your needs. Using the subcategories, you'll be able to submit a request for service, or report items that are broken.

Categories (14)

Incident Reporting

Go here to report something broken, down, or inaccessible.
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New Employee Services

Your one-stop-shop for requesting all OIT Services for new employees.

The New Employee Guide can be found at https://support.uidaho.edu/TDClient/40/Portal/K...
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Accounts, Passwords, & Vandal Cards

Have login problems, request new account, and request Vandal card.
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Purchase Hardware and Software Licensing

Purchase or renew U of I approved standard hardware and software products.
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Hardware Support

Hardware repair, issues, printing, and technology equipment lending and surplus.
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Software Support

Software Support, How to's, and mobile apps.
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Communication & Collaboration

Help with Outlook, Teams, Zoom, and, Phones
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WiFi & Connectivity

Connecting to the UI network, requesting network support for events, or firewall requests.
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Classroom Technology

Services relating to all aspects of university classrooms and student computing labs. For a complete list of self help topics, please visit our Knowledge Base Library at https://support.uidaho.edu/TDClient/40/Portal/K...
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File Storage

New storage location requests, increases for storage space, recovering files, large storage requests, webspace requests, and storage issues.
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Enterprise Applications

Banner, Marketplace, FAMIS, Evisions/Argos, Document Imaging, etc.
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Data Security & Records

Anti-virus, multifactor authentication, whole disk encryption, firewall, SSL certificates, data security issues, and Records Center storage.
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Project and IDEA Requests

Solution needs, training, ITS project requests, project consulting, and event support requests.
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Student Computing Labs

Services relating to all aspects of university student computing labs. For a complete list of student computing labs please refer to our Knowledge Base article at https://support.uidaho.edu/TDClient/40/Portal/K...
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Services (2)

Records Center Storage

How do UI records get stored? How do I retrieve a stored record?

OIT Technology Lending

OIT owned equipment that can be requested to be borrowed for short periods of time.