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Information Technology
Click on the catalog listings below that meet your needs. Using the subcategories, you'll be able to submit a request for service, or report items that are broken.
Categories (14)
New Employee Services
Your one-stop-shop for requesting all OIT Services for new employees.
The New Employee Guide can be found at
https://support.uidaho.edu/TDClient/40/Portal/K...
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Report a Problem
Go here to report something broken, down, or inaccessible.
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Accounts, Passwords, & Vandal Cards
Have login problems, request new account, and request Vandal card.
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Purchase Hardware and Software Licensing
Purchase or renew U of I approved standard hardware and software products.
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Hardware Support
Hardware repair, issues, printing, and technology equipment lending and surplus.
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Software Support
Software Support, How to's, and mobile apps.
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Communication & Collaboration
Help with Outlook, Teams, Zoom, and, Phones
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WiFi & Connectivity
Connecting to the UI network, requesting network support for events, or firewall requests.
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Classroom Technology
Services relating to all aspects of university classrooms. For a complete list of self help topics, please visit our Knowledge Base Library at
https://support.uidaho.edu/TDClient/40/Portal/K...
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File Storage
New storage location requests, increases for storage space, recovering files, large storage requests, webspace requests, and storage issues.
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Enterprise Applications
Banner, MyUI, Marketplace, FAMIS, Evisions/Argos, Softdocs, and other U of I applications.
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Data Security & Records
Anti-virus, multifactor authentication, whole disk encryption, firewall, SSL certificates, data security issues, and Records Center storage.
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Project and IDEA Requests
Solution needs, training, ITS project requests, project consulting, and event support requests.
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Student Computing Labs
Services relating to all aspects of university student computing labs. For a complete list of student computing labs please refer to our Knowledge Base article at
https://support.uidaho.edu/TDClient/40/Portal/K...
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Services (2)
Records Center Storage
How do UI records get stored? How do I retrieve a stored record?
OIT Technology Lending
OIT owned equipment that can be requested to be borrowed for short periods of time.
Popular Services
Hardware Procurement Request
Vandal Card
Enterprise Application Service Request
Surplus Request
Hardware Services
My Recently Visited Services
Increase Storage Space on the S: Drive (on-premises)
Vandal Card
Key Request
Classroom Technology Request
Employee Development and Learning Service Request
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