Popular Services

I want information related to getting or using a Campus ID card (Vandal Card).

For requesting U of I approved computers and equipment. If your hardware is broken or malfunctioning please submit an Incident Ticket.

Support for hardware not working properly including desktop computers, laptops, mice, keyboards, printers, etc.

New account request for new employees, temp-help, and others.

Use this service to request changes, access, integrations, and other needed work related to any of the EA supported applications

If things with software on your computer don't seem to working like they should, or you can't figure out how to do something,

Facutly and Staff use this service to purchase software or renew licensed software for their use on U of I owned computers.

To reset your password yourself go to the Password Reset Tool at https://help.uidaho.edu/security/reset/. If you have already changed your password and still cannot access services, please send an email from any account to support@uidaho.edu.  Please include your NetID, Vandal Number, an any error messages you receive in your email.

Faculty and Staff use this service to request installation of software already available at the University of Idaho. This includes request for Microsoft Teams, adding software to vLabs, and, for Local Support/TSPs, to request software to be packaged and deployed by EMS. This service can also be used to ask questions about software and how it's used.

Use this service ticket to submit an EPAF request to the College of Agricultural & Life Sciences.

Advancement Data Services is the Advancement department that's responsible for entering, storing, securing, maintaining and retrieving most of the data related to the University of Idaho’s Alumni, supporters, donors and internal operations.

This is for services related to computing hardware such as installation services, transfer of hardware to another user, reimaging of computing hardware. If you need to purchase new computers or hardware please use the Hardware Procurement Request service (https://support.uidaho.edu/TDClient/40/Portal/R...

Report an Issue or Outage to one of the University's Administrative Applications

This form gives the customer the ability to requests a delivery date for university equipment and other Item (s) that need to go to surplus.
Surplus hours for delivery are Monday through Friday 9 a.m. to 3 p.m. and are 30 time slots.

The Business Systems Team provide support for and grant access to the Accounts Receivable, Finance and Human Resources directories within Argos.
For access or support within the Student directory you will need to reach out to studentreports@uidaho.edu.
For access or support within the Financial Aid directory you will need to contact fa-admin@uidaho.edu.

Use this to create a new Vandal email account, decide on a computer, and establish phone services for a new member of the Vandal family.

The Business Systems Team provide support for and grant access to the Accounts Receivable, Finance and Human Resources areas within VandalWeb.
For access or support within the Student area you will need to contact registrarforms@uidaho.edu.
For access or support within the Financial Aid area you will need to contact fa-admin@uidaho.edu.

Use this category to request service to reactivate a disabled account, get help with an account that has been locked out or deactivated, or have account or group ownership and members added or removed.

The Business Systems Team provide support for and grant access to the Accounts Receivable, Finance and Human Resources modules within Banner (forms that begin with F, N, P or T).
For access or support within the Student module (“S” forms) you will need to reach out to registrarforms@uidaho.edu.
For access or support within the Financial Aid module (“R” forms) you will need to reach out to fa-admin@uidaho.edu.

This form is for Strategic Enrollment Management (SEM) employees to request an EPAF.

I would like to consult with a representative about an IT solution to address a need or problem. This service will initiate the IT Governance & Prioritization process.

Submit a maintenance request for the Idaho Student Union Building, Bruce Pitman Center, Teaching and Learning Center, ICCU Arena or Kibbie Dome.

Note that to request an early setup or prior approval (no cost extensions, rebudgeting, change of PI, etc. from the sponsor) the process must be initiated in VERAS (veras.uidaho.edu) using an "Early Setup" or “Sponsor Prior Approval Request” submission form.

You should select this service ONLY if your service request does not fit any other category of service. Complete all required fields so that we can assist appropriately. 

This service allows you to submit a generic ticket to OSP for assistance. Please select the OSP unit that you are requesting assistance from.

See https://www.uidaho.edu/research/faculty/dga if you need information on the responsibilities of each OSP unit.

Request employee learning records, employee training technical support, alternate employee training formats, and required employee training exemptions.

You can make requests of the Business Systems Team that do not match other available services.