Popular Services

For requesting U of I approved computers and equipment. If your hardware is broken or malfunctioning please submit an Incident Ticket.


I want information related to getting or using a Campus ID card (Vandal Card).


Use this service to request changes, access, integrations, and other needed work related to any of the EA supported applications


This form gives the customer the ability to request a delivery date for university equipment and other items that need to go to surplus. All items and equipment with asset tags (Red or Yellow Property of University of Idaho stickers) must be submitted through the Asset Change/Surplus Transfer Request portal on Vandal Web. All other items should be provided on the Non-Capital Surplus Delivery List (this can be downloaded on the page attachments at the right hand side of this webpage) and attached to ticket before a surplus delivery request will be approved, after which, a delivery date can be scheduled, and items can be allowed for surplus.


This is for services related to computing hardware such as installation services, upgrades to Windows 11, transfer of hardware to another user, reimaging of computing hardware. If you need to purchase new computers or hardware please use the Hardware Procurement Request service (https://support.uidaho.edu/TDClient/40/Portal/R...


Facutly and Staff use this service to purchase software or renew licensed software for their use on U of I owned computers.


New account request for new employees, temp-help, and others.


Faculty and Staff use this service to request installation of software already available at the University of Idaho. This includes request for Microsoft Teams, adding software to vLabs, and, for Local Support/TSPs, to request software to be packaged and deployed by EMS. This service can also be used to ask questions about software and how it's used.


Advancement Data Services is the Advancement department that's responsible for entering, storing, securing, maintaining and retrieving most of the data related to the University of Idaho’s Alumni, supporters, donors and internal operations.


To reset your password yourself go to the Password Reset Tool at https://help.uidaho.edu/security/reset/. If you have already changed your password and still cannot access services, please send an email from any account to support@uidaho.edu.  Please include your NetID, Vandal Number, an any error messages you receive in your email.


The Business Systems Team provide support for and grant access to the Accounts Receivable, Finance and Human Resources modules within Banner (forms that begin with F, N, P or T).
For access or support within the Student module (“S” forms) you will need to reach out to registrar@uidaho.edu.
For access or support within the Financial Aid module (“R” forms) you will need to reach out to fa-admin@uidaho.edu.


If things with software on your computer don't seem to working like they should, or you can't figure out how to do something,


Use this service ticket to submit an EPAF request to the College of Agricultural & Life Sciences.


IMPORTANT UPDATE: If you attended a conference, a PDF of the conference or meeting agenda is required!

Please enter your post-trip information. Ensure you have your relevant receipts ready for upload. Multiple receipts must be uploaded at the same time. To do this, hold "Ctrl" + click. The COE Finance Team will process in Chrome River and you will receive an email to approve. Please email engr-finance@uidaho.edu with any questions or concerns.


Information and support for Duo MFA.


I want information about my print quota.


Request employee learning records, employee training technical support, alternate employee training formats, and required employee training exemptions.


Use this category to request service to reactivate a disabled account, get help with an account that has been locked out or deactivated, or have account or group ownership and members added or removed.


Request keys for buildings and rooms.


Quotas, connections, issues, queues, and devices related to printing.


Request help with Microsoft OneDrive, SharePoint and the S:\ drive. This includes OneDrive, department file shares, and file sync capabilities.


Report an Issue or Outage to one of the University's Administrative Applications


You can make requests of the Business Systems Team that do not match other available services.


This service request is to be used to request that OSP-Cost Accounting complete a journal to move funds between indexes within the same grant code OR between budget lines in the same index where an indirect cost allocation is affected.

This service request is NOT to be used for:
Moving funds between grant codes (this is not allowable)
Rebudgeting that requires sponsor prior approval
Establishing new indexes
Closing a grant code (zeroing out an index is fine)

If you need the latter three items above, do not submit this service request. Prior approvals are initiated in VERAS (veras.uidaho.edu) and establishing new indexes or initiating early close out are both separate ticket types. Go back and select one of those two ticket types.