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Support for broken hardware or hardware not working properly including desktop computers, laptops, mice, keyboards, printers, etc.

Faculty and staff requests for hardware support including moves, preparing technology for new employee, re-imaging a computer, consulting, etc.

For requesting U of I approved standard Apple and HP products or submitting non-standard item request for approval. If your hardware is broken or malfunctioning please submit an Incident Ticket.

Service used within TDNext.

Report issues with equipment in KUOI's studio.

Choose this if you have a Hardware or Software concern not listed above.

I need some training on hardware and software.

I want to get a DUO app on my smart phone or a hardware token for the 2nd level security method.

I need to report an issue with student computing labs.

ITS supports core software such as Microsoft Office, Chrome, Firefox, MS Edge along with Windows 10 OS, Mac OSX, Android OS, Apple iOS. ITS VLab applications and lab software is also supported. Support for all other software is provided as a best effort assistance.

Please see Administrative Applications for support for Banner, Marketplace, FAMIS, Evisions/Argos, etc.