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Training Request
not limited to:
Microsoft Office 365
Microsoft Teams
Tech Support Portal (TeamDynamix)
FERPA (Special training required before access will be granted to ITS systems)
Network Management
VPN Problem
VPN access is not necessary to access email, Teams, One-Drive, and other cloud applications when off-campus. However, access to some UI resources, such as the S:\ drive, Banner, and others is
University of Idaho Microsoft Office FAQ and Links to Microsoft Support and Training Resources
Help and Training Links
Microsoft Office Training Center
OneNote
OneNote
Helpful Links for OneNote
MS Teams
MS Teams Quick Start
Getting started iwth Microsoft Teams
New Employee Guide
assistance
File Storage (Microsoft OneDrive, SharePoint, and Teams)
The University of Idaho uses OneDrive (individual) and SharePoint (departmental) for file storage through Microsoft 365. Microsoft
How do I open a ticket with Enterprise applications?
teams.
Incident
An unplanned event that disrupts or reduces the quality of a service (or your ability to get your work done) and requires an immediate response. Example: “The website is down!" or
What software does UI support?
+
Windows 10, Build 1909+
General Software
Microsoft 365:
Word
Excel
Powerpoint
Outlook
OneDrive
(OWA) Outlook on the Web and Exchange Online
Microsoft Teams
Browsers
What are the SharePoint storage site and folder naming guidelines?
Overview
SharePoint Storage Sites are Microsoft SharePoint Online "Isolated Team Sites" which are used exclusively for file storage. Even though they are based on a "Team" SharePoint template
What is Nessus Agent?
. Scans run in the background with no noticeable interruptions or visible notifications. The Information Security Office or your local support team will reach out to notify you of any issues needing
General Service Request
You are requesting a service from the Maintenance Team at the Coeur d'Alene Center (The Harbor Center [HC], DeArmond Building, Hedlund Building, or UI Research Park [UIRP]). We provide building and
How do I embed a Qualtrics survey in a webpage?
Overview:
Qualtrics forms may be embedded in your U of I webpage in Sitecore. To request having one of your forms embedded, please contact your UCM Web Team representative who can assist you in accordance with the UCM Qualtrics Governance Standard (U of I credentials required).
Proposal - Request a Letter of Institutional Commitment
prepared by a member of the proposal team as the required signatories will ordinarily not have the time or specific technical knowledge to do justice to the letter and the proposal.
OSP will ... teams working with the Research and Faculty Development group will also follow the process below.
The above documents are distinguished from the standard letters of commitment, letters of support
ENGR - Travel Reimbursement
Team will process in Chrome River and you will receive an email to approve. Please email engr-finance@uidaho.edu with any questions or concerns. ... Team will process in Chrome River and you will receive an email to approve. Please email engr-finance@uidaho.edu with any questions or concerns.
How to send Microsoft 365 Group email to member Inboxes?
Overview
Microsoft 365 Groups are created for all Courses and are available with Microsoft Teams. These Groups can be used as an email distribution list but by default email is delivered to the
Security Disabled Devices and Applications
team (UI staff and faculty) or the Student Technology Center (UI students) for further assistance.
Malware Infection
If a virus is detected on a device, it may be disabled with little or no
What file limitations are there with SharePoint online?
from the cloud and which shouldn’t. SharePoint Online is used for file storage with OneDrive, SharePoint Storage Sites, Microsoft Teams and a number of other Microsoft 365 services.
File Naming