Table of Contents
Definition of Terms
Submit a ticket to the EA Team
Navigating the UI Support Portal
Use this guide to submit a TDX ticket (Incident or Service Request) with the Enterprise Applications Application Administration or Development and Integration teams.
Incident
An unplanned event that disrupts or reduces the quality of a service (or your ability to get your work done) and requires an immediate response. Example: “The website is down!" or "something is not working correctly”
Service Request
A formal user request for something new to be provided. Example: “I need a new user created”
Report an Issue with an Enterprise Application
Open a Service Request
The Enterprise Applications team has a variety of Services available. Please review the questions on the form and make selections to match your request as closely as possible.
Submit an Enterprise Application Service Request
The above services can be found by navigating the Support Portal to the following Administrative Applications page
https://support.uidaho.edu/
Choose Information Technology
Choose Browse Available Services
Choose Administrative Applications