University of Idaho Microsoft Office FAQ and Links to Microsoft Support and Training Resources

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Microsoft Office 365

Microsoft Office 365 is an integrated experience of apps and services, designed to be used anywhere on any device, to enhance secure collaboration across the community and beyond. It is made up of Office 365 ProPlus, the latest Office applications for PC and Mac (such as Word, Excel, PowerPoint, Outlook, and others) and a full online suite of services for email, file storage and collaboration (SharePoint and OneDrive), meetings and more. Microsoft is using similair terms. What you need to remember is there are different versions of Office for each platform (see below). All, and more, are part of Microsoft Office 365 experience.

  • Desktop: Office 365 ProPlus
  • Online: Office 365 (
  • Mobile: Install each application from appropriate store

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How do I get Microsoft Office?

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How many times can I install Office?

Office365 will allow you to install Office on up to 5 computers. These installs should only be on computers on which you are a primary user. See "Sign in to manage your Office products" for instructions on how to manage your account including deactivating devices you are no longer using to recover a license.

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What do I do if office is not available on my account?

Contact ITS for assistance. Students should contact the Student Technology Center, while employees should contact their TSP or Local Support. See Request software assistance

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What happens to my account if I am not actively enrolled in classes or employed by the Unviersity?

Your license will be revoked if you are no longer enrolled at the university. Once your license is removed, the Office software applications enter read-only reduced functionality mode, which means that you can view and print documents, but you will not be able to create new documents or edit existing documents.

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Microsoft Office 365 Help and Training Links

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OneDrive is cloud storage that allows you to store files securely in one place then access them virtually anywhere.Users can access the same file from a computer at work, a computer when out of the office or on a mobile device. Files can be shared with others and all can work on that file at the same time; making collaboration easy. Files will no longer have to be saved to a thumb drive or emailed. Think of OneDrive as a personal file storage location similar to the U: drive.

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SharePoint is also cloud storage meant to enhance collaboration. The SharePoint site is setup with access and rights for a group of users (a department, for example) to share files. Just like files on OneDrive, users can access files virtually anywhere and many people can work on the file at the same time- no more waiting for someone to close the file (or forgetting to close it) or emailing it around and having to track all the various versions of it. SharePoint has many more features but at this time ITS is concentrating on file storage. Think of SharePoint as departmental or group storage with access and rights to it already setup as you did the S: drive.


Request software assistance


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Article ID: 166
Tue 12/12/17 9:56 AM
Tue 5/14/24 11:18 AM

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ITS supports core software such as Microsoft Office, Chrome, Firefox, MS Edge along with Windows 10 OS, Mac OSX, Android OS, Apple iOS. ITS VLab applications and lab software is also supported. Support for all other software is provided as a best effort assistance. Please see Administrative Applications for support for Banner, Marketplace, FAMIS, Evisions/Argos, etc.