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How to resolve error "User account from identity provider 'live.com' does not exist..."?

  1. Knowledge Base
  2. Accounts, Groups & Passwords
Overview If you receive this error message: User account 'jvandal@uidaho.edu' from identity provider 'live.com' does not exist in tenant 'University of Idaho' and cannot access the application

Duo Browser Prompt - Out of Date Software

  1. Knowledge Base
  2. Data Security & Records
Overview When authenticating to university applications and services, outdated software will trigger an alert from Duo. This article covers what the Duo browser warning looks like and presents

How do I find my MAC address on Android?

  1. Knowledge Base
  2. WiFi & Connectivity
find my MAC Address on Windows? This tutorial applies to the following operating system(s):  Android  For Android devices, note that these instructions may vary between Android versions and

How to create alerts in SharePoint Online?

  1. Knowledge Base
  2. File Storage
://storage.uidaho.edu/ site and browse to your department's shared folder. In the folder view, select "..." menu and select "Alert me". Select the appropriate options and click on OK to save the

Auto-Fulfill

  1. Knowledge Base
  2. Administrative Applications
  3. Marketplace / TouchNet
https://secure.touchnet.net/central/ Under Applications, select Marketplace Expand your Store Settings Click on Products Click on the product you want to modify Scroll about halfway down

Fulfill, Cancel, or Refund Order

  1. Knowledge Base
  2. Administrative Applications
  3. Marketplace / TouchNet
://secure.touchnet.net/central Under Applications, select Marketplace Expand your store settings from the menu on the left Click Fulfill Orders Select the Order to be canceled/modified Click

How to reboot a remote BitLocker protected computer?

  1. Knowledge Base
  2. Data Security & Records
remote computer. This article covers how to use the workaround. You must follow these steps before each reboot. Installing the package once only applies the workaround once. Please do not run the

How do I clear my browser cache on Chrome in Android?

  1. Knowledge Base
  2. Email, Messaging & Web
  3. Browsers
my browser cache on Safari? How do I Clear my Cache on Firefox for Android? If you need further assistance, contact the STC or your regional TSP, or submit a ticket. This tutorial applies

How do I clear my browser cache on Mozilla Firefox?

  1. Knowledge Base
  2. Email, Messaging & Web
  3. Browsers
browser cache on Chrome in Android? How do I Clear my Cache on Firefox for Android? If you need further assistance, contact the STC or your regional TSP, or submit a ticket. This tutorial applies

How to manage Mailman subscriptions from email?

  1. Knowledge Base
  2. Email, Messaging & Web
Customers can send email messages with specific keywords in the recipient address (the "To:" field of an email message) to manage their subscriptions. The keywords are appended to the email address of

How do I configure IIS HTTP logging?

  1. Knowledge Base
  2. Data Security & Records
Overview This article covers how to configure IIS to log the HTTP fields necessary for applications handling university data. The guidelines documented here meet the requirements outlined in IT

How do I configure Tomcat HTTP logging?

  1. Knowledge Base
  2. Data Security & Records
Overview This article covers how to configure Apache Tomcat to log the HTTP fields necessary for applications handling university data. The guidelines documented here meet the IT Standards for

Adobe Software Installation Procedure (Named Licenses)

  1. Knowledge Base
  2. Hardware & Software
  3. Adobe
to your computer.     Troubleshooting If your password is not accepted, click the "Reset password" link.   The below screen will appear.   Please navigate to your Outlook email account and the email from Adobe.com.   Change your password.

Make Video Recordings Accessible from OneDrive with Closed Captions and Transcription

  1. Knowledge Base
  2. Classroom Technology
. After the process is finished, a Closed caption button appears in the lower right corner and the Transcript button appears in the upper right corner.     For more details on this process see

How to sign-in to Google services?

  1. Knowledge Base
  2. Accounts, Groups & Passwords
Overview The University of Idaho can provision Google accounts for @uidaho.edu employee to use approved Google Cloud services. This document describes the sign-in process. If you do not yet have