Overview:
Sometimes an account change can cause the settings that have been saved by your browser to conflict with the most current account settings. This can lead to a variety of issues that ultimately cause you not to be able to sign in to your account through that browser. These settings are saved in the browser's cache, and often the simplest way to resolve any problems it to clear the cache and try to log in with a clean slate.
For assistance clearing the browser cache for other browsers, see these articles:
If you need further assistance, contact the STC or your regional TSP, or submit a ticket.
This tutorial applies to the following operating system(s):
Android
Clear Chrome Browser Cache on Android:
Step 1:
Find the Chrome icon and tap on it.
Tap on the Chrome icon in your Android smartphone.
Step 2:
Click the More icon in the top right-hand corner of the screen.
Click on the vertical three-dots icon underneath tin the top right hand corner of your browser screen.
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Step 3:
Select the Settings tab.
Select Settings from the menu.
Step 4:
Under Settings, select Privacy.
Select Privacy under the Advanced section of the Settings menu.
Step 5:
Toward the bottom of the Privacy menu, select Clear browsing data.
Tap on Clear browsing data in the Privacy menu.
Step 6:
Ensure Browsing history, cookies and site data, and cached images and files are checked. Tap on Clear data.
Tap on Clear data in the Clear browsing data menu.
