Fulfill, Cancel, or Refund Order

FulFill Order

Note: If you set your products to auto-fulfill, this step is not required.

1. Login to TouchNet https://secure.touchnet.net/central
2. Under Applications, select Marketplace
3. Expand your store settings from the menu on the left
4. Click Fulfill Orders
5. Select the Order to be canceled/modified
6. Click Process Fulfillment

Cancel Order

A TouchNet user with Store Manager or Fulfill/Refund/Cancel rights may cancel an order payment. NOTE: If Auto-fulfill is enabled in the product settings a purchase "Cancel" must be done the same day as the purchase, otherwise you must refund the purchase (or contact Michelle Beagley to refund it).

1. Login to TouchNet https://secure.touchnet.net/central
2. Under Applications, select Marketplace
3. Expand your store settings from the menu on the left
4. Click Fulfill Orders
5. Select the Order to be canceled/modified
6. Click Process Fulfillment
7. Set quantity of order to ZERO (or just a lower value to discount the amount charged)
8. Press the Update Quantity button

See Chapter 6.4 – Cancelling an Order of the Marketplace User Guide for more info.

Refund Payment

A TouchNet user with Store Manager or Fulfill/Refund/Cancel rights may refund order payments:

1. Login to TouchNet https://secure.touchnet.net/central
2. Under Applications, select Marketplace
3. Expand your store settings from the menu on the left
4. Click Fulfill Orders
5. Search for the Order # to be refunded (you can also search by date range)
6. Under Action column, click View
7. Under Process Refund, either enter a dollar amount, or set a "New Quantity to Return" (e.g., if customer needs one item returned, set "New Quantity to Return" to 1)
8. Press Process Refund
9. Contact Michelle Beagley with questions on refunds.

See Chapter 6.6 – Processing Refunds of the Marketplace User Guide for more info.