Overview:
Sometimes an account change can cause the settings that have been saved by your browser to conflict with the most current account settings. This can lead to a variety of issues that ultimately cause you not to be able to sign in to your account through that browser. These settings are saved in the browser's cache, and often the simplest way to resolve any problems it to clear the cache and try to log in with a clean slate.
For assistance clearing the browser cache for other browsers, see these articles:
If you need further assistance, contact the STC or your regional TSP, or submit a ticket.
This tutorial applies to the following operating system(s):
Windows
Macintosh
Linux
Clear Mozilla Firefox Browser Cache:
Step 1:
Click the Open Menu icon in the top right-hand corner of the screen.
Click on the three-horizontal-lines icon underneath the X on the top right hand corner of your browser screen.
Step 2:
Select Options from the menu
Select the Options button from the pull-down menu.
Step 3:
Select the Privacy & Security tab from the menu to the left of the screen.
Select the lock icon on the left side of the screen.
Step 4:
Under 'Cookies and Site Data', click on the Clear Data button.
Click the Clear Data button under 'Cookies and Site Data'.
Step 5:
Click on Clear after checking both options.
Click on the Clear button after checking 'Cookies and Site Data' and 'Cached Web Content'.
