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Services A-Z (89)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Accounts, Groups & Passwords

Service used within TDNext.

Administrative Applications

Service used within TDNext.

Anti-virus (Sophos)

What software can be loaded to protect the data my desktop and laptop computers?

Ask a Question about an Administrative Application

I need to request help or ask a question about an Administrative Application

Audio Conferencing

I would like information on how to use audio conferencing.

B

Banner or FAMIS Account

I need a new Banner or FAMIS account.

C

Calendaring

I have a request or question about calendars.

Classroom Technology & Student Computing Labs

Service used within TDNext.

Classroom Technology Issue

I need to report an issue with multimedia computers and audio-video equipment in classrooms.

Classroom Technology Services

I need help with multimedia computers and audio-video equipment in classrooms.

Cloud Storage

Personal cloud storage for files.

Connect to Departmental Printers

I need to connect to the printer in my department.

Connect to Student Labs Printers

I need to connect to a printer located in a student lab.

Consulting, Training, & Projects

Service used within TDNext.

D

Data Security & Records

Service used within TDNext.

Data Security Issue

I believe my account has been phished.

DUO Request

I want to get a DUO app on my smart phone or a hardware token for the 2nd level security method.

E

Email

I have a request or question about Student, Staff or Faculty email.

Email, Messaging & Web

Service used within TDNext.

Event Support Request

Technical assistance for large events across the University.

F

File Recovery

Can a file that I have deleted or can't find be recovered?
How do I recover a file?

File Storage

Service used within TDNext.

Firewall

I'm having an issue with my firewall

Firewall Tools

How do I obtain access to NMS firewall management tools?

G

Guest or Eduroam WiFi

I need help with Guest or Eduroam WiFi

H

Hardware & Software

Service used within TDNext.

Hardware Issue

Support for malfunctioning hardware. In house repair will be evaluated.

Hardware Request

Purchasing desktop computers, office equipment, and any other technology based hardware for departments.

I

Increase Storage Space

I am running up against the disk quota, how do I request more storage space?

Instant Messaging

I have a request or question about using UI-supported instant messaging apps.

Integration and Development

I need help or information about Integrating Applications

L

Large Storage Requests

Large storage or research storage assistance.

M

Mobile Apps

General support for loading or using common mobile apps.

MultiFactor Authentication (MFA/DUO)

I want to enroll in Multifactor Authentication (MFA/Duo)?

N

Network Support For Events

I'm planning an event and need internet available

New Cisco Phone

I would like to order or setup a new university phone.

New File Storage Location

How do I:
- manage my u drive quota?
- mount my U and S drives in Windows?
- mount my U and S drives in OS X?
- access my User and Shared drives while off campus?
- create a new folder on the shared drive?

New Vandal Account

I need a new Vandal account for myself or someone else.

Not Seeing What You're Looking For

Choose this if you have an Account, Access or Password concern not listed above.

Not Seeing What You're Looking For?

Choose this if you have an Administrative Application concern not listed above.

Not Seeing What You're Looking For?

Choose this if you have a student labs or classroom technology question about something not listed above.

Not Seeing What You're Looking For?

Choose this if you have a Consulting, Training, or Project concern not listed above.

Not Seeing What You're Looking For?

Choose this if you have a Security or Records concern not listed above.

Not Seeing What You're Looking For?

Choose this if you have an Email, Messaging or Web concern not listed above.

Not Seeing What You're Looking For?

Choose this if you have a Electronic File Storage concern not listed above.

Not Seeing What You're Looking For?

Choose this if you have a Hardware or Software concern not listed above.

Not Seeing What You're Looking For?

Choose this if you have a Phones or Conferencing concern not listed above.

Not Seeing What You're Looking For?

Choose this if you have a printing issue or have a printer-related request that is not listed above.

Not Seeing What You're Looking For?

Choose this if you are having a WiFi or Connectivity issue not listed above

O

Other Video Conferencing

I am having issues with video conferencing.

P

Phone Issues

I'm having issues with my telephone.

Phone Service Change Request

I would like to change the phone display or the phone directory information.

Phones & Conferencing

Service used within TDNext.

Print Quota

I want information about my print quota.

Printer Issues

A printer is not functioning normally but had been previously setup on the network.

Printer Setup

New printers need to be configured for general printing or Banner printing.

Printing

Service used within TDNext.

Project Consulting

I need guidance/assistance with project management.

Purchase a Department Printer/Scanner/Copier (MFD)

I want to purchase or configure a printer, scanner, copier, or other printing equipment.

R

Records Center Storage

How do UI records get stored? How do I retrieve a stored record?

Report an Application Issue

I want to report an Issue or Outage to one of the Universities Administrative Applications

Request Application Access

I need access to an Administrative Application

Request Door Access

I need to get access to a building, space, or student lab that has a Vandal Card swipe to enter. ITS can grant access to buildings and rooms for ITS computer labs.

Request Email List

I need a group created for others to share for sending emails or using shared folders.

Request Mass Mailing

I need to send a message to a large group of @uidaho addresses.

Request New Marketplace Store

Marketplace / TouchNet is the University of Idaho's Ecommerce platform. All staff members are welcome to sell products using Marketplace.

Request to Use Classroom

I need to request to use a classroom.

Reset Vandal Account Password

I need to reset my Vandal account password.

S

Smart Phone and Tablet Mail/Messaging

I want to receive and send mail or instant message on my mobile device.

Software Issue

General software support is provided by ITS.

Software Management

Faculty & Staff may request Network Hosted Licenses, Application purchase and install, Package and Deploy Applications to managed computers or vLab, update managed endpoints or vLab applications, etc.

Solutions Consulting

I would like to consult with a representative about a IT solution to a need or problem.

SSL Certificates

How do I acquire SSL certificates?

Storage Issues

File recovery or other storage services.

Student Computing Lab Issues

I need to report an issue with student computing labs.

Student Computing Lab Request

Information about the Student Computing Labs, requesting new software for the labs, and how to request access to them.

T

Technology Equipment Surplus

Take away old, broken or outdated technology for you.

Training Request

I need some training on hardware and software.

U

University WiFi

I'm having trouble connecting to University WiFi

V

VandalCard

I want more information related to getting or using a Campus ID / Vandal Card.

Video Conferencing in Classrooms

I need help with video conferencing in classrooms.

VPN Access

I need to connect to my UI systems from home or another location off campus.

W

Websites

I have a request or question about getting or using a uidaho.edu addressed website.

Webspace Request

Creation of general web space for classes or individual employees.

Whole Disk Encryption

I want to protect the information and high risk data stored on my computer.

WiFi & Connectivity

Service used within TDNext.

Wired Connections

I'm having an issue with my wired internet connection or need a wired port turned on.

Z

Zoom Video Conferencing

I would like information on how to use Zoom video conferencing or set up a Zoom account.