How do I use VLab?


Request student lab assistance


 VLab is currently available to all enrolled students, at the University of Idaho. If you are a faculty member who would like to use VLab for teaching, please send an email request to your TSP.

VLab can be accessed from anywhere without a VPN connection. So long as you can connect to the internet (with broadband service) you can access VLab software.

Endpoint Management Services supports VLab on the following platforms:

  • Windows 7 and newer
  • OS X 10.8 and newer
  • iOS 7 and newer *
  • Android 4.0 and later *
  • Chromebooks

Web Browsers Supported:

  • Internet Explorer
  • Safari
  • Firefox
  • Chrome

You will need administrative rights on your computer to install the client.  The Citrix Receiver download will be provided at the VLab login screen if no client is detected. You will need administrative rights on your computer to install the client.

*Citrix does offer clients for both iOS, Android and Linux, but these platforms are not yet officially supported by ITS.

You can view a full list of Citrix-provided clients on their client webpage.


Local Drives on your Computer

When you connect to VLab, the local drives from your system will automatically be made available.

When connecting from a Windows machine, all local drives are connected and named as they are on your machine.

When connecting from a Mac, the first time you connect to a local drive on your computer, the Citrix Receiver will ask you if you would like to allow it to be accessed. Select “Permit all access” (Windows) or “Read & Write” (Mac) to allow your VLab applications to open and save files on your computer.

VLab Website

Usually, the first time you log in to VLab ( using Chrome, you will be prompted to detect the Citrix Receiver even if it is already installed. When prompted, please click the “Detect Receiver” button.

If Citrix receiver is not installed and fails to detect, you will be prompted to download and install it. Click the check box for "I agree" and then click "Download".

Once CitrixReceiverWeb.exe is downloaded, run it and follow the default selections through the wizard to finish installing Citrix Receiver.

Once Citrix Receiver is installed, click continue and you will be logged into the VLab app view.

Once you have logged in to VLab and started the program you wish to use, you may close the VLab webpage if you wish. If you leave the VLab webpage open, you will be automatically logged out after ten minutes of inactivity. If you would like to start another VLab program, log back in to the VLab site to select and launch the software.

Since VLab is a shared system with limited resources, running programs that are not used for one hour will automatically close and be disconnected from the server. If you are actively using a program, there is no limitation as to how long you can be connected and using it.


When you launch a Citrix application, all of the printers connected to your machine will automatically be made available. Citrix uses a universal print driver to that should be compatible with most printers.

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