Remote Access Lab Connection Guide


 Windows 10 

Once you have selected a device to connect to, a window will open asking you to download the connection file. Select the "Download" button listed below. 


This photo locates the download button.



It is highly likely that you will be prompted to verify the security of the program. This program is secure, so select "Connect".


This image demonstrates how to connect in the remote desktop connection window.

 Chrome OS 

Select the device you wish to connect to. Once selected, press "Download".


 This photo locates the download button.


A window will open, asking you to select the location for the download. The default destination, the "downloads" folder, will work should you not want to change the destination. Once you have decided a location, hit the "save" button. 


This image demonstrates how to save the file.


Some users may find that the window closes after saving. Simply locate the file destination you selected on the previous step to find the file. The name of the file, unless changed, will be the name of the computer you are attempting to connect to. In this case, the computer name/file name is "SCL-AD225-16.rdp".

This is an image of a computer name and file.


Right-click on the file and select "open with" from the drop-down menu. 


This image locates the open with option.


Select the "RD Client" option from the list of available programs. 


This image locates RD client.


The software will now open your remote session. Once it has finished connecting, you are free to use the student lab computer as you would on campus.  



Before attempting to connect to a lab computer, you will need to install the "Microsoft Remote Desktop" from the App Store. 


This is a picture of Microsoft remote desktop ten from the app store.


Once the Microsoft Remote Desktop 10 application is installed. Click "Connect" on an available lab computer (see step 2). A window will open and you will be prompted to download the connection file. Select "Download". 


This photo locates the download button.


The remote desktop connection file will show up in your downloads folder. Double click on this file. 


This is a photo of the file mentioned above.


Your computer will attempt to connect to the lab computer using Microsoft Remote Desktop 10. A window will open where you will be prompted to enter a username and password. The user name is your complete student email address and your password is the standard password to this account. 

This image demonstrates how to enter a username and password.


You may be prompted to verify security settings. Select "Continue" when this window arises. 


This is a picture of the security settings window.


Your connection will now establish. It may take several seconds for the window to open. 


Step 5: Using the software

At this point, the software will open up and you will see the log in page of the lab computer. Log in with your University of Idaho credentials. Once logged in, you should see the following:


This is a photo of a university of Idaho desk top screen.


The remote desktop software is a window. You are still able to access your own desktop outside of the application by using the minimize tool at the top of the software. 


Step 6: Closing the software

Before closing the software, make sure to log out of the lab computer as you would in person.

This will allow others to use the device immediately after you, rather than having to wait for the computer to auto-log-out your account. 

To close the software, simply log out of the lab computer and then press the "x" at the top of the software. 


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Article ID: 226
Thu 12/14/17 7:18 PM
Tue 5/14/24 2:22 PM

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ITS supports core software such as Microsoft Office, Chrome, Firefox, MS Edge along with Windows 10 OS, Mac OSX, Android OS, Apple iOS. ITS VLab applications and lab software is also supported. Support for all other software is provided as a best effort assistance. Please see Administrative Applications for support for Banner, Marketplace, FAMIS, Evisions/Argos, etc.
Faculty and Staff use this service to request installation of software already available at the University of Idaho. This includes request for Microsoft Teams, adding software to vLabs, and, for Local Support/TSPs, to request software to be packaged and deployed by EMS. To purchase a software license such as Adobe products (Acrobat Pro DC, Creative Cloud and individual applications) and Microsoft products (Power BI Pro, Project, Visio and Visual Studio) use New Software Procurement Request. To get support for Administrative Applications (Banner, VandalWeb, Argos, etc.) see Administrative Applications.