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Useful for: Students, Faculty, Staff, Alumni, Retirees, Affiliates
Overview
Sometimes an account change can cause the settings that have been saved by your browser to conflict with the most current account settings. This can lead to a variety of issues that ultimately cause you not to be able to sign in to your account through that browser. These settings are saved in the browser's cache, and often the simplest way to resolve any problems it to clear the cache and try to log in with a clean slate.
For assistance clearing the browser cache for other browsers, see these articles:
If you need further assistance, contact the STC or your regional TSP, or submit a ticket.
This tutorial applies to the following operating system(s):
Android
Open Chrome
Tap on the Chrome icon on your desktop.
Click More
Click on the vertical three-dots icon in the top right corner of your browser screen.
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Select Settings
Select 'Settings' from the dropdown menu.
Select Privacy
Select 'Privacy' under the Advanced section of the Settings menu.
Clear Browsing Data
Tap on 'Clear browsing data' in the Privacy menu.
Clear Data
Ensure Browsing history, cookies and site data, and cached images and files are checked. Then, tap on 'Clear data'.
