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Subject
A short description to explain the nature of a ticket.
Description
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How many users in your area are affected by the issue you are reporting?
The impact, in terms of number of individuals, of a ticket.
I am the only one I know of that is being affected
I know of several others around me that are affected
I am hearing my entire department, building or center is being affected
This seems like people are affected university-wide
How is work productivity affected?
The importance of a ticket and how quickly it needs attention.
Productivity is not affected
Productivity is decreased
Productivity is halted
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