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Knowledge Base

Categories (12)

Reset passwords, request accounts, request access to student labs.
UI email and calendaring, mass mailings and email lists, instant messaging on campus or on mobile devices, and website-related issues.
Connecting to the UI network, requesting network support for events, or firewall requests.
Quotas, connections, issues, queues, and devices related to printing.
Telephone services and Video Conferencing.
Services relating to the building, maintenance, and upkeep of university classrooms and student computing labs.
Hardware/software requests, issues, event equipment, technology equipment surplus, and mobile apps.
Banner, Marketplace, FAMIS, Evisions/Argos, and Document Imaging, etc.
New storage location requests, increases for storage space, recovering files, large storage requests, webspace requests, and storage issues.
Anti-virus, multi-factor authentication, whole disk encryption, firewall, SSL certificates, data security issues, and Records Center storage.
Solution needs, training, ITS project requests, project consulting, and event support requests.
IT Guides provide an easy way to solve common tasks which require interaction with multiple services.