Overview
This article outlines how to manage devices tied to your Duo account. You can add, remove, or edit phone numbers, hardware tokens, mobile devices, or other supported devices.
Open a browser and navigate to https://help.uidaho.edu/duo. If you are already signed in to MyUI, or Outlook Web, you likely won't have to enter your username and password.
Enter your username if prompted.
![Click to View Full Image Uploaded Image (Thumbnail)](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=bec5f025-26ce-4b8b-a317-7bf11599c39b-thumb.jpg&beidInt=2)
Enter your password if prompted.
![Click to View Full Image Uploaded Image (Thumbnail)](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=d75ae43a-c275-42c2-ab5a-f657b47dda42-thumb.jpg&beidInt=2)
Complete Duo authentication using one of your current methods.
![Click to View Full Image Uploaded Image (Thumbnail)](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=0f4717ee-ba67-4793-b8a4-88baaf3163b0-thumb.jpg&beidInt=2)
Complete Duo authentication again.
Note: you will be prompted for Duo at this point even if you just completed the Duo MFA during sign-in.
![Click to View Full Image Uploaded Image (Thumbnail)](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=82a8f26e-1172-4687-be75-451bcd530845-thumb.jpg&beidInt=2)
Click "Add another device".
![Click to View Full Image Uploaded Image (Thumbnail)](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=4af434ea-ead3-43f3-86ba-fb05fe31ae61-thumb.jpg&beidInt=2)
Select the appropriate device type you want to add. Click Continue and follow the prompts to add the new device.
![Click to View Full Image Uploaded Image (Thumbnail)](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=cb5e1787-70af-4bf7-b084-be6cd729708c-thumb.jpg&beidInt=2)
Locate the device you wish to modify and click "Device Options".
![Click to View Full Image Uploaded Image (Thumbnail)](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=aeccc158-2b5f-438e-832b-26cc8cb704ba-thumb.jpg&beidInt=2)
The modifications you can make to the device are shown. In this example we are modifying a mobile phone. Not all options may be available for other device types like hardware token or landline phone number.
Option |
Description |
Reactivate Duo Mobile |
Reactivate Duo mobile app. Use this option if you have a new or second mobile phone and are attempting to setup the Duo app. |
Change Device Name |
Change the device's display name shown in the Duo prompt when logging in. |
Red Trash Icon |
Remove the device from your Duo account. You will no longer be able to use it to complete Duo authentication. |
![Click to View Full Image Uploaded Image (Thumbnail)](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=cb1671d2-e86f-4039-99ee-2d2aeabf7e0c-thumb.jpg&beidInt=2)
Notifications
Duo end-users will receive an email notification with the subject line “Device, [device name] Added” or “Device, [device name] Removed” or a Duo Mobile app notification when an authentication device is added or removed from their Duo account.
Example email notification
![Click to View Full Image Uploaded Image (Thumbnail)](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=dc86a016-ad3b-42fd-8526-e8afee4d1d71-thumb.jpg&beidInt=2)
Example Notification from Duo Mobile
![Click to View Full Image Uploaded Image (Thumbnail)](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=c5d9d70f-61b4-4f68-b1d9-968eaab50641-thumb.jpg&beidInt=2)
Why am I getting this notification?
Duo will notify you when changes are made to your authentication device(s) to protect your account from unauthorized activity.
What do I do next?
You can ignore this notification or select Yes, this was me if you recently added or removed a device.
If you did not add or remove a decive, select the No, this wasn't me option and contact support@uidaho.edu immediately.