How to add or remove Duo MFA devices?

Overview

This article outlines how to manage devices tied to your Duo account. You can add, remove, or edit phone numbers, hardware tokens, mobile devices, or other supported devices.

• Add New Device
• Modify or Remove Existing Device

Add New Device

Step 1

Open a browser and navigate to https://help.uidaho.edu/duo. If you are already logged in to VandalWeb or OWA, you likely won't have to enter your username and password and can skip to Step 2. If you are prompted for username and password, follow these steps:

Step A

Enter your username if prompted.

Step B

Enter your password if prompted.

Step C

Complete Duo authentication using one of your current methods.

Step 2

Complete Duo authentication. Note you will be prompted for Duo at this point even if you just did Duo in step 1.

Step 3

Click "Add another device".

Step 4

Select the appropriate device type you want to add. Click Continue and follow the prompts to add the new device.

Modify or Remove an Existing Device

Step 1

Open a browser and navigate to https://help.uidaho.edu/duo. If you are already logged in to VandalWeb or OWA, you likely won't have to enter your username and password and can skip to Step 2. If you are prompted for username and password, follow these steps:

Step A

Enter your username if prompted.

Step B

Enter your password if prompted.

Step C

Complete Duo authentication using one of your current methods.

Step 2

Complete Duo authentication. Note you will be prompted for Duo at this point even if you just did Duo in step 1.

Step 3

Locate the device you wish to modify and click "Device Options".

Step 4

The modifications you can make to the device are shown. In this example we are modifying a mobile phone. Not all options may be available for other device types like hardware token or landline phone number.