How do I add or remove Duo devices?

Overview

This article outlines how to manage devices tied to your Duo account. You can add, remove, or edit phone numbers, hardware tokens, mobile devices, or other supported devices.

For further assistance managing Duo devices please email support@uidaho.edu or submit a ticket using the button below.

Request MFA assistance

 

Add New Device

Step 1

Open a browser and navigate to https://help.uidaho.edu/duo. If you are already logged in to VandalWeb or OWA, you likely won't have to enter your username and password and can skip to Step 2. If you are prompted for username and password, follow these steps:

Step A

Enter your username if prompted.

Login page enter username

Step B

Enter your password if prompted.

Password prompt to complete login

Step C

Complete Duo authentication using one of your current methods.

Complete Duo Authentication

Step 2

Complete Duo authentication. Note you will be prompted for Duo at this point even if you just did Duo in step 1.

Complete Duo to access your devices and settings

Step 3

Click "Add another device".

Duo prompt - click add new device

Step 4

Select the appropriate device type you want to add. Click Continue and follow the prompts to add the new device.

Select the type of new device you are adding


Modify or Remove an Existing Device

Step 1

Open a browser and navigate to https://help.uidaho.edu/duo. If you are already logged in to VandalWeb or OWA, you likely won't have to enter your username and password and can skip to Step 2. If you are prompted for username and password, follow these steps:

Step A

Enter your username if prompted.

Login page enter username

Step B

Enter your password if prompted.

Password prompt to complete login

Step C

Complete Duo authentication using one of your current methods.

Complete Duo Authentication

Step 2

Complete Duo authentication. Note you will be prompted for Duo at this point even if you just did Duo in step 1.

Complete Duo to access your devices and settings

Step 3

Locate the device you wish to modify and click "Device Options".

Click Device Options to edit device

Step 4

The modifications you can make to the device are shown. In this example we are modifying a mobile phone. Not all options may be available for other device types like hardware token or landline phone number.

Option Description
Reactivate Duo Mobile Reactivate Duo mobile app. Use this option if you have a new or second mobile phone and are attempting to setup the Duo app.
Change Device Name Change the device's display name shown in the Duo prompt when logging in.
Red Trash Icon Remove the device from your Duo account. You will no longer be able to use it to complete Duo authentication.

List of options for a Duo device