How do I resync a Duo hardware token?

Overview

Duo hardware tokens may drift out of sync with Duo servers. This article covers how to resync an out of sync token.

Step 1

From a Duo universal prompt, select "Other Options".

This is a picture of a duo push declaration.

Step 2

Select "Hardware token".

This is an image of a log in options menu.

Step 3

Enter your the passcode from your token and select "Verify".

This is an image of a passcode entry field

The login attempt will fail. Repeat Step 3 twice more. The second attempt will also fail. After the third attempt, proceed to Step 4.

This is a picture of a passcode entry failure.

Step 4

After the third attempt, you should get a "success" message. Your token has been resynced successfully.

This is a picture of a success message.

 

If you do not get a success message after the third attempt, contact your TSP, Local Support, or the STC for assistance at support@uidaho.edu.

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Details

Article ID: 1884
Created
Tue 4/27/21 9:24 AM
Modified
Fri 3/22/24 4:06 PM

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