Overview
Duo hardware tokens may drift out of sync with Duo servers. This article covers how to resync an out of sync token.
Step 1
From a Duo universal prompt, select "Other Options".
![This is a picture of a duo push declaration.](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=a6929134-824e-4161-90c7-e09ed4b8d88d.png)
Step 2
Select "Hardware token".
![This is an image of a log in options menu.](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=f752557f-f06b-4702-b838-6b26502435a8.png)
Step 3
Enter your the passcode from your token and select "Verify".
![This is an image of a passcode entry field](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=223db0a3-dd49-4054-a134-17397a6c8927.png)
The login attempt will fail. Repeat Step 3 twice more. The second attempt will also fail. After the third attempt, proceed to Step 4.
![This is a picture of a passcode entry failure.](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=9f500ed9-ee22-448b-8101-1f03f4150846.png)
Step 4
After the third attempt, you should get a "success" message. Your token has been resynced successfully.
![This is a picture of a success message.](https://support.uidaho.edu/TDPortal/Images/Viewer?fileName=ab7fb900-a613-4ec9-b170-989a43f1d792.png)
If you do not get a success message after the third attempt, contact your TSP, Local Support, or the STC for assistance at support@uidaho.edu.