What is Risk-Based Authentication?

Authentication happens normally, unless Duo determines an authentication attempt is unusual or higher risk through a combination of factors:

• Logon location and impossible travel - such as logon from Idaho and Amsterdam in the same hour
• User denying authentication repeatedly, or reporting fraud
• Logon from a new, unremembered device in combination with other factors
• Logon to multiple user accounts from the same session

What does this look like?

If Duo detects a high risk condition, the authentication will require a stronger second factor, typically a Verified Push, where you will need to enter the 3-6 digit number from the webpage into your Duo Mobile application.  

What if I don't use the Duo application, but get a call or text message for verification?

The following factors may be used during a high risk authentication if the app is not available:

• Hardware token
• FIDO or WebauthN - including Apple fingerprint reader or Yubikey, if enrolled
• SMS code (if allowed for the user or application)
• Bypass code supplied by Local Support