How do I reactivate Duo Mobile?


This tutorial will walk you through how to Reactivate Duo Mobile on one of the devices you use for Duo. 

Step 1:

Navigate to


Step 2:

Sign in to access your settings.

Duo MFA:

  • If your phone number has not changed, then press the Call Me option

  • If your phone number has changed, contact the STC or your regional TSP to retrieve a bypass code


Step 3: 

Click "My Settings & Devices" in the links to the left of the authentication methods.


Step 4: 

Click "Device Options" associated with your device.


Step 5: 

Click "Reactivate Duo Mobile."


Step 6:

Verify Ownership of your device by typing in the 6-digit code delivered via your choice of Call me or Text me.

Once the code is entered, click Continue.


Step 7:

Select the appropriate device type.

Click Continue.


Step 8:

Download Duo Mobile if you do not already have it installed.

Once installation is confirmed, click I have Duo Mobile Installed.


Step 9:

Scan the QR code with the Duo Mobile app on your phone.

Click Continue to complete the reactivation process.



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Article ID: 375
Wed 3/28/18 2:16 PM
Fri 5/8/20 3:32 PM