How do I clear my browser cache on Mozilla Firefox?

Useful for: Students, Faculty, Staff, Alumni, Retirees, Affiliates

Overview

Sometimes an account change can cause the settings that have been saved by your browser to conflict with the most current account settings. This can lead to a variety of issues that ultimately cause you not to be able to sign in to your account through that browser. These settings are saved in the browser's cache, and often the simplest way to resolve any problems it to clear the cache and try to log in with a clean slate.

Clear Mozilla Firefox Browser Cache

• Open Menu
• Select Options
• Select Privacy & Security
• Clear Data
• Select Clear

For assistance clearing the browser cache for other browsers, see these articles:

• How do I clear my browser cache on Safari?
• How do I clear my browser cache on Chrome in Android?
• How do I Clear my Cache on Firefox for Android?

If you need further assistance, contact the STC or your regional TSP, or submit a ticket.

This tutorial applies to the following operating system(s):

 Windows

Macintosh

Linux

Clear Mozilla Firefox Browser Cache

Open Menu

Click the Open Menu icon in the top right-hand corner of the screen.

Select Options

Select the 'Options' button from the pull-down menu.

 Select Privacy & Security

Select the 'Privacy & Security' tab from the menu to the left of the screen.

Clear Data

Under Cookies and Site Data, click on the 'Clear Data' button.

 Select Clear

Click on the 'Clear' button after checking Cookies and Site Data and Cached Web Content.