How do I resync a Duo hardware token?

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Duo hardware tokens (Duo branded, or Feitian C100) may drift out of sync with Duo servers. This article covers how to resync an out of sync token.

From a Duo universal prompt, select "Other Options".

This is a picture of a duo push declaration.

Select "Hardware token".

This is an image of a log in options menu.

Enter your the passcode from your token and select "Verify".

This is an image of a passcode entry field

The login attempt will fail. Repeat Step 3 twice more. The second attempt will also fail. After the third attempt, proceed to Step 4.

This is a picture of a passcode entry failure.

After the third attempt, you should get a "success" message. Your token has been resynced successfully.

This is a picture of a success message.

If you do not get a success message after the third attempt, contact your TSP, Local Support, or the STC for assistance at support@uidaho.edu.

Article ID: 1884

Created

Tue 4/27/21 12:24 PM

Modified

Fri 10/25/24 12:52 PM