How do I use the Cisco Self Care Portal?

In This Article:


This article aims to help you navigate and utilize the Cisco Self Care Portal service located at

Accessing the Portal:

You can access the Portal by going to, in any browser. 

Enter your University NetID and click Sign In.


Starting on 8/6/2021 ITS is transitioning Self Care Portal to use Single Sign On (SSO) to authenticate into the portal. During this transition time if you have not already authenticated into another application using SSO you will be prompted for your university email address then your password then DUO multi-factor prompt. From there you will be taken to the Self Care Portal. You might see a brief error message. You can ignore this message. Log in as directed above.


Back to Overview

My Phones:

On the main screen, you will see all of your configured phones under "My Phones." 

Back to Overview

Additional Phones:

You can configure additional phones, such as a personal cell phone, to take calls on from your main phone.

To set up an additional phone, click the large plus sign. 

Single Number Reach / Move to Mobile

When a call is received on your main phone, you can set your personal phone to ring at the same time. You can also transfer the call on your main phone to your mobile by pressing a button.

You can use Single Number Reach without enabling Move to Mobile, but Single Number Reach must be enabled for Move to Mobile to work.

Ring Scheduling

By default, your personal phone will ring at all times. You can set up a schedule of when it should ring, regardless of when your main phone rings. To create a schedule, click Create a schedule for this assignment.


Advanced Call Timing

You can change the delay between when the main phone rings and the cell phone rings, or require a prompt to be connected to the call. Click Advanced call timing to change these settings.

Back to Overview

Phone Settings:

You can change the settings in one of two ways:

  • Click on the gear icon and select Settings
  • Click on Phone Settings in the left-hand column.

Speed Dial Numbers

Add, remove, and edit speed dial numbers. 

To add a new speed dial number, click Add New Speed Dial.


Enter the full number, and a speed dial number between 1 and 199. Then, click Save.


Set up special services on your phone, such as receiving intercom calls.

To configure a new service, click Add New Service.


Give your new service a name, then click Save.

Ring Settings

Change ring settings for incoming calls.

To modify a setting, click the arrow next to each option. Select an option from the menu:

The new settings will become active immediately.


Voicemail Notification Settings

Change how you are notified of new voicemails.


Call History

Enable or disable logging missed calls.


Phone Contacts

Create new contacts in your phone contacts.

To create a new contact, click Create New Contact.

Fill in contact information, then click Save.

Back to Overview

Call Forwarding:

You can set up calls to forward to voicemail by default, or to another number. You will see a menu available for each number configured on your phone.

To begin forwarding, click Forward all calls to and select an option from the menu. Any additional phones you have added will be available to select.

If you manually enter a forwarding number, remember to include 8 for an outside line.

Once forwarding has been enabled, your phone’s display will reflect the change:

Advanced Calling Rules

You can further customize forwarding by selecting Advanced calling rules. You can choose individual forwarding settings for both internal (within the company) and external (from outside the company) calls.

The Advanced Calling menu will disable the simple forwarding menu, and vice versa. Both options cannot be selected at the same time.

Back to Overview

IM & Availability:

Change availability options, if enabled.

Do Not Disturb

The Do Not Disturb option mutes the ringer on all enabled phones. You will see a visual notification of a call arriving and can still answer or decline it. This does not apply to Cisco Unified instant messaging or non-company phones, such as your personal cell.  

Status Policy

Options in this section have been disabled. The university does not use the Cisco Unified IM & Presence service.

Back to Overview

General Settings:

Here you can change miscellaneous settings related to the Portal and phone services, such as the interface language and PIN numbers.

Back to Overview


Article ID: 149
Tue 12/12/17 9:01 AM
Tue 7/11/23 11:28 AM

Related Articles (4)

This article talks about how the Cisco phone models are set up.
This article goes through how to see what phones have been provided to you and how to manage them through the self-care portal.
This article provides an outline of features in the Cisco Self Care Portal.