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computer click on the Classroom eHelp shortcut, with the big yellow question mark, on the desktop. This will present you with a form to request help in the classroom. If you find yourself here after

an eHelp button you can log into the computer click on the Classroom eHelp shortcut, with the big yellow question mark, on the desktop. This will present you with a form to request help in the

on Check for Updates. Zoom will automatically download and update the client if needed. Log into Zoom by going to Zoom.uidaho.edu or use the computer desktop application.   Table of Contents

Request security assistance The Process When a virus or malware infection has been detected, OIT will disconnect the infected computer from the network in order to prevent the infection from

desktops that their computers will be patched at 7 pm Thursday Aug 15, 7:00 pm - ITS owned computers are forced to patch Wednesday Aug 21, 4:00 pm - Customers who have not yet patched their

spaces have been updated with a Think Board surface. This is a dry erase surface to allow for handwritten notes to be seen by students clearly whether they are in person or remote. Instructions

Teams client and smartphone app are the primary communication tools.  The desktop Teams application and Teams mobile apps include softphone capability.  A softphone does require a microphone, and a

Registering the device In order to obtain wired internet access on your desktop or laptop machine, your computer will need to be registered with our network. This can be done by going to help.uidaho.edu

This tutorial applies to the following operating system(s): Apple macOS Overview:  You must have administrative rights on the computer in order to uninstall Sophos antivirus. Step 1

Overview: Sometimes an account change can cause the settings that have been saved by your browser to conflict with the most current account settings. This can lead to a variety of issues that

protected from remote attacks that may exploit stolen usernames and passwords.  Request MFA assistance Multifactor Authentication FAQ Why do we need MFA? What is Duo? How do I

 modifies many settings in the operating system, including changing registry settings to disable wifi capabilities, overriding desktop wallpapers, and making any other programs inaccessible during an

What software can be loaded to protect the data on my desktop and laptop computers? ... Sophos is an antivirus program offered for free by the University of Idaho for staff and faculty to protect university computers from virus threats. Our managed Sophos service includes 24x7 managed

Support for hardware not working properly including desktop computers, laptops, mice, keyboards, printers, etc. ... Need assistance dealing with your computer hardware? Click the Request Help button and fill out the form.  Please include a description of how it is not working for you. If possible, screen shots of

This article gives instructions on to setup Zoom meetings within Outlook ProPlus (Desktop) and Outlook Online. ... Overview: Zoom for Outlook Plug-in allows the user to create Zoom meetings from the appointment or meeting in Outlook. This guide contains instructions for creating a Zoom meeting in Outlook on the