Overview
If you forgot your password and need to reset it, you can use your security profile to log in and reset your password.
Warning
You need to have set up a Security Profile with 3 questions and 1 personal email address for this process to work. If you do not have a security profile and have forgotten your password, please contact the STC or your regional TSP.
Step 1: Navigate to Account Management
Navigate to https://help.uidaho.edu
Click the text that says “click here to reset your password”
Step 2: Complete CAPTCHA
Complete the CAPTCHA and click continue
Complete the CAPTCHA to continue.
Step 3: Lookup Account
In the text box, enter one of the following:
- Account Username
- Student Number
- Vandal (V) Number
- Email Address ( must be on your record at the U of I)
Press lookup
Use the lookup button to lookup your account.
Step 4: Verification Code
Select a contact that you have access to and click "send code" to send a verification code to this email or phone number. If you do not see an accessible form of contact for code delivery, contact your local TSP or the STC to update your Security Profile.
Once verification is sent to chosen contact, enter into the “Enter Verification Code” text box
Click Continue
Select the secure account or device to send the security verification code.
Step 5: Answer Security Questions
Enter the answers to the security questions. (Remember the answers are case sensitive and longer than 5 characters)
Click Continue to be taken to your account’s password reset page.
Answer the security questions to gain access to your account.
| Error |
Resolution |
| Account has not been set up for password reset |
A "Security Profile" has not been created for the account.
- The existing password must be used to sign-in or you must contact the Student Technology Center (STC) for assistance.
|
| No contacts have been verified on account |
No phone or email contacts have been added to the "Security Profile".
- If at least 3 security questions have been added to the account you will be able to continue using the "Continue Without Verification" button.
- If not enough questions have been added, you must contact the Student Technology Center (STC) for assistance.
|
| Password reset must be done in person |
The ability to reset a password has been disabled for security purposes.
- A password reset must be done in-person at the Student Technology Center (STC) office.
|