Overview
The University of Idaho uses Proofpoint for email filtering. Proofpoint will quarantine email messages which may be malicious. These messages are not delivered to your inbox but are held on the mail filter service. You can review these messages if you believe a legitimate message has been quarantined. More than 60% of attempted email delivery is filtered daily due to spam and malicious content.
Warning
The quarantine web application will only show up to 200 messages max or the previous 30 days.
Note: to quickly access the Quarantine go to https://quarantine.uidaho.edu/
Here are the instructions for how to access the Quarantine from the Microsoft App Launcher while in Outlook Web.
Open a browser and navigate to mail.uidaho.edu. Sign in with your username if prompted for credentials. Click the waffle icon in the upper left.
In the menu that appears click "More Apps".
Type "quarantine" in the search box and click the Quarantine application.
The quarantine app appears along with a list of your currently quarantined messages.
Click on a message to view its' content.
If you see a message that is legitimate, you can click the checkbox next to a message and then select an action from the top menu. Possible actions you can take on a quarantined message include:
| Action |
Description |
| Release |
Releases the message from quarantine and delivers it to your inbox. |
| Release and Allow Sender |
Releases the message from quarantine and delivers it to your inbox. The sender's email address is also added to your personal Safe Sender List and reduces the likelihood of further messages from that person getting quarantined. |
| Block Sender |
Further emails from the selected message's sender will be quarantined. |
| Delete |
Deletes the message from your quarantine. |
| Allow Sender |
The sender's email address is added to your personal Safe Sender List and reduces the likelihood of further messages from that person getting quarantined. |
| Options -> Delete All |
Deletes all messages from your quarantine. |
There are four folders available to view in the quarantine.
| Folder |
Purpose |
Message Expiration |
| Spam - Quarantined |
Primary folder of messages filtered as spam |
30 days |
| Low Priority Mail - Delivered |
"[Bulk]" marketing messages quarantined but also delivered to the mailbox. This allows for easy blocking or reporting messages as spam. |
30 days |
| Low Priority Mail - Quarantined |
"[Bulk]" marketing messages quarantined and blocked from delivery. |
30 days |
| DMARC |
Domain-based Message Authentication, Reporting, and Conformance (DMARC) is a method to verify the origination of email messages. This folder contains messages sent from other domains where the domain owner has not approved the servers sending out the messages. |
30 days |