How do I review quarantined messages?

Overview

Proofpoint quarantines email messages which may be malicious. These messages are not delivered to your inbox but are held on the mail filter. You can review these messages if you believe a legitimate message has been quarantined.


Step 1:

Open a browser and navigate to mail.uidaho.edu. Sign in with your NetID if prompted for credentials. Click the waffle icon in the upper left.

O365 OWA homepage

 

Step 2:

In the menu that appears click "More Apps".

Office 365 waffle menu

 

Step 3:

Type "quarantine" in the search box and click the Quarantine application.

Searching for quarantine

 

Step 4:

The quarantine app appears along with a list of your currently quarantined messages.

List of quarantined messages

 

Step 5:

Click on a message to view its' content.

Viewing a quarantined message's content

 

Step 6:

If you see a message that is legitimate, you can click the checkbox next to a message and then select an action from the top menu. Possible actions you can take on a quarantined message include:

Action Description
Release Releases the message from quarantine and delivers it to your inbox.
Release and Allow Sender Releases the message from quarantine and delivers it to your inbox. The sender's email address is also added to your personal Safe Sender List and reduces the likelihood of further messages from that person getting quarantined.
Block Sender Further emails from the selected message's sender will be quarantined.
Delete Deletes the message from your quarantine.
Allow Sender The sender's email address is added to your personal Safe Sender List and reduces the likelihood of further messages from that person getting quarantined.
Options -> Delete All Deletes all messages from your quarantine.

Taking action on a quarantined message

Details

Article ID: 1346
Created
Tue 7/9/19 2:28 PM
Modified
Tue 6/9/20 9:30 AM