Overview
The University of Idaho uses Proofpoint for email filtering. Proofpoint will quarantine email messages which may be malicious. These messages are not delivered to your inbox but are held on the mail filter service. You can review these messages if you believe a legitimate message has been quarantined.
Reviewing Quarantined Messages
Step 1
Open a browser and navigate to mail.uidaho.edu. Sign in with your username if prompted for credentials. Click the waffle icon in the upper left.
Step 2
In the menu that appears click "More Apps".
Step 3
Type "quarantine" in the search box and click the Quarantine application.
Step 4
The quarantine app appears along with a list of your currently quarantined messages.
Step 5
Click on a message to view its' content.
Step 6
If you see a message that is legitimate, you can click the checkbox next to a message and then select an action from the top menu. Possible actions you can take on a quarantined message include:
| Action |
Description |
| Release |
Releases the message from quarantine and delivers it to your inbox. |
| Release and Allow Sender |
Releases the message from quarantine and delivers it to your inbox. The sender's email address is also added to your personal Safe Sender List and reduces the likelihood of further messages from that person getting quarantined. |
| Block Sender |
Further emails from the selected message's sender will be quarantined. |
| Delete |
Deletes the message from your quarantine. |
| Allow Sender |
The sender's email address is added to your personal Safe Sender List and reduces the likelihood of further messages from that person getting quarantined. |
| Options -> Delete All |
Deletes all messages from your quarantine. |
