Sophos Antivirus FAQ

Common questions and concerns surrounding Sophos Antivirus at the University of Idaho.

 

What is Sophos Cloud antivirus?

Sophos Cloud is an antivirus program provided by ITS that helps protect your U of I owned computer from viruses, trojans, and other malware. Sophos Cloud operates on Windows or Mac computers. Please note that Sophos Cloud is not available for personal devices.

How do I install Sophos Cloud?

The installation process depends on the type of device your have:

At any time feel free to request installation assistance from your Local Support team by emailing support@uidaho.edu.

Do I need to uninstall my current anti-virus before installing Sophos?

You do not usually need to uninstall current antivirus as Sophos Cloud automatically removes other antivirus during the installation process.

How do I keep Sophos up to date?

Sophos Cloud automatically updates when your device has a connection to the Internet.

Do I need to run a manual scan of my system?

You should rarely need to manually scan your computer for viruses because Sophos scans for viruses as you access files on your computer. However, if you wish to perform an immediate scan, double-click the Sophos icon in your system tray, then when the Sophos control panel opens click "Scan" to scan your computer.

If you'd like to scan a specific file, right click the file and select "Scan with Sophos Anti-Virus."

How do I uninstall Sophos?

If your Windows computer is managed through Software Center, please contact your TSP or Local Support team for assistance.

For all other Windows computers, please refer to "How do I uninstall Sophos Cloud antivirus for Windows?" https://support.uidaho.edu/TDClient/KB/ArticleDet?ID=830

For Apple Mac computers, please refer to "How do I uninstall Sophos Cloud antivirus for Mac?" https://support.uidaho.edu/TDClient/KB/ArticleDet?ID=829

How do I know if Sophos Cloud is installed?

On a Windows computer:
Look at the icons in the system tray. If you see a blue shield with a white "S", you have Sophos Cloud installed.

System tray with Sophos icon

On a Mac computer:
Look at the icons in the upper right of the menu bar. If you see a black shield with an "S", you have Sophos Cloud installed.

Mac system tray with Sophos icon

Does U of I provide antivirus for personal devices?

U of I does not provide antivirus for personal use but Sophos provides a free home edition you can use. The home edition can be downloaded from https://home.sophos.com/.

Do I need Sophos if I already have a different antivirus?

No, you are not required to use Sophos if you have a different antivirus program on your device, unless you process High Risk data.