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Where do students go for technical help?

  1. Knowledge Base
  2. Consulting, Training, & Projects
The Student Technology Center (STC) is a student-focused service space dedicated to supporting technology needs such as Duo authentication, WiFi issues, laptop rental programs, vandal account

Travel Tips for Cyber Security

  1. Knowledge Base
  2. Data Security & Records
your phone. Hardware tokens are also available from your TSP or the STC if you wish to take a backup second factor.   Avoid public WiFi If possible, avoid public wifi which may used or

How to connect Nintendo products to AirVandalGuest?

  1. Knowledge Base
  2. Email, Messaging & Web
    Select Internet, and then Internet Settings  The Nintendo Switch will automatically search for near by WiFi signals    Select AirVandalGuest  Put in password: GoVandals

How to resolve error "Something went wrong" when activating Microsoft Office?

  1. Knowledge Base
  2. Accounts, Groups & Passwords
Overview Microsoft Office requires activation through your University of Idaho account before it can be used. During this process you may see this error message: Something went wrong Your

How to connect LG Smart TV to AirVandalGuest?

  1. Knowledge Base
  2. Email, Messaging & Web
Connecting LG Smart TV to AirVandalGuest     Find the MAC Address for your device  Press the ‘gear” button on your controller  Go to General, this should pop up “TV

Zoom: Links to Useful Features Help

  1. Knowledge Base
  2. Hardware & Software
Privacy Protection Recording Recurring Meetings Screen sharing Screen sharing with Audio Troubleshooting Wireless (WiFi) Connection Issues Video Layout Virtual Backgrounds Waiting

New Student Checklist

  1. Knowledge Base
  2. IT Guides
by clicking Here.    Connect to the Internet WiFi To connect a device to the network, follow the steps on our Knowledge Base by clicking Here. Wired For those living on campus

Duo MFA Common Problems and Solutions

  1. Knowledge Base
  2. Data Security & Records
  3. Multifactor Authentication
receiving push requests if there are network issues between your phone and our service. Many phones have trouble determining whether to use the WiFi or cellular data channel when checking for push

Cyber Safety Tips

  1. Knowledge Base
  2. Data Security & Records
1. Avoid Phishing scams Take a pause – don’t open an email when it first arrives – malicious messages are sometimes cleaned up after delivery Emails that create a sense of urgency or seem too

Examsoft and Examplify Usage and Troubleshooting - Law

  1. Knowledge Base
  2. IT Guides
 modifies many settings in the operating system, including changing registry settings to disable wifi capabilities, overriding desktop wallpapers, and making any other programs inaccessible during an

Safe Online Shopping

  1. Knowledge Base
  2. Data Security & Records
Stay safe, Vandals! Remain vigilant for hackers, scammers, and online thieves are trying to steal your personal and financial information while you shop, especially during holiday season. To help keep

Windows 11 Setup Guide

  1. Knowledge Base
  2. Hardware & Software
  3. Microsoft
 screen should look similar to this. Pick your region and proceed with continuing.  In the next screen, the machine will need to be connected to the Internet either via ethernet or wifi. The

Technology and Device Security Essentials

  1. Knowledge Base
  2. Data Security & Records
in case you need to access it  Encrypt your device to protect data if lost Avoid public WiFi (airports, coffee shops) and use your phone hotspot, a MiFi device, or VPN Double-check that you

Supported Teams Devices

  1. Knowledge Base
  2. Collaboration and Communication
without handset or headset. The Jabra Speak2 75 is of pocketable size for ease of use anywhere one can connect via WiFi. Four mics around the speakerphone and advanced duplex audio allow free flow of

Multi-Factor Authentication FAQ

  1. Knowledge Base
  2. Data Security & Records
  3. Multifactor Authentication
I'm traveling or otherwise don't have wifi or cellular reception? No problem. Tap the key icon in the Duo Mobile app to generate an authentication passcode. You do not need an internet connection