Overview
This article provides a step-by-step guide for basic troubleshooting of wired devices on your Windows computer — including webcams, keyboards, and mice. If these steps do not resolve the problem, please submit a ticket to receive support. The Technology Solutions Partner (TSP) team is always happy to assist.
Sections:
- Secure Cable Connections: Verify cables are firmly and correctly plugged in at both ends.
- Inspect for Damage: Examine cables and ports for visible signs of damage or wear.
- Unplug and Plug Back In: Disconnect and reconnect the device to the correct port on the computer or dock.
- Test Another Port: Try a different port of the same type in the computer.
- Session check: To see if the issue reoccurs at startup, reboot the computer.
- Update check: Type System Update into the search on the taskbar, and follow all critical and recommended updates - some may effect your devices. Also go to "Updates" in the search on the taskbar for Windows specific updates to check for updates there.
- Account check: Ask a coworker to sign into their account on the computer and see if the device still has the same issue.
- Device Check: Connect the device to another computer to see if it works. This helps determine if the device itself is possibly defective or if the computer is part of the issue.
If these steps do not resolve the issue, please submitt a ticket to receive assistance. You can submit a ticket via the support portal at this link: OIT Support Portal. Use the yellow "Request a Service" button if you need assistance setting up your devices.
