How to use Duo Mobile with Self-Service password reset?

Overview

The Self-Service Password Reset (SSPR) functionality defaults to using the Microsoft Authenticator application. Using the Microsoft Authenticator application is *not* required. It is possible to use another authenticator app like Duo Mobile, Google Authenticator, or Authy.

 

Warning

  • The Microsoft Authenticator application is highly recommended.
  • Microsoft Authenticator supports push verification and has other benefits for integration with Microsoft 365 applications and services.
  • Using a third party authenticator app will require adding an account and entering a passcode during the password reset process. It does not reuse your existing Duo MFA configuration.

 

Using a Different Authenticator App

During the SSPR registration process you will see the default "Microsoft Authenticator" screen. On this page select "I want to use a different authenticator app".

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In your authenticator app, like Duo Mobile, select the option to "+Add" an account. On the Microsoft registration dialog, click on "Next".

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In your authenticator app, select the option to "Use QR code" and scan the on-screen QR code. Once you have scanned the code select "Next".

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As a final step, to register your authenticator app, you will be asked to enter the 6 digit code from your app. Enter it and select "Next".

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Once your "App" is successfully registered you can continue on to the next verification which can include a phone number or email address.

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Details

Article ID: 2764
Created
Wed 10/11/23 4:16 PM
Modified
Wed 5/15/24 5:00 PM

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To reset your password yourself go to the Password Reset Tool at https://help.uidaho.edu/security/reset/. If you have already changed your password and still cannot access services, please send an email from any account to support@uidaho.edu.  Please include your NetID, Vandal Number, an any error messages you receive in your email.