Overview
The Self-Service Password Reset (SSPR) functionality defaults to using the Microsoft Authenticator application. Using the Microsoft Authenticator application is *not* required. It is possible to use another authenticator app like Duo Mobile, Google Authenticator, or Authy.
Warning:
- The Microsoft Authenticator application supports push verification and has other benefits for integration with Microsoft 365 applications and services.
- Using a third party authenticator app will require adding an account and entering a passcode during the password reset process. It does not reuse your existing Duo MFA configuration.
Using a Different Authenticator App
During the SSPR registration process you will see the default "Microsoft Authenticator" screen. On this page select "I want to use a different authenticator app".
In your authenticator app, like Duo Mobile, select the option to "+Add" an account. On the Microsoft registration dialog, click on "Next".
In your authenticator app, select the option to "Use QR code" and scan the on-screen QR code. Once you have scanned the code select "Next".
As a final step, to register your authenticator app, you will be asked to enter the 6 digit code from your app. Enter it and select "Next".
Once your "App" is successfully registered you can continue on to the next verification which can include a phone number or email address.
