How to use Duo Mobile with Self-Service password reset?


The Self-Service Password Reset (SSPR) functionality defaults to using the Microsoft Authenticator application. Using the Microsoft Authenticator application is *not* required. It is possible to use another authenticator app like Duo Mobile, Google Authenticator, or Authy.



  • The Microsoft Authenticator application is highly recommended.
  • Microsoft Authenticator supports push verification and has other benefits for integration with Microsoft 365 applications and services.
  • Using a third party authenticator app will require adding an account and entering a passcode during the password reset process. It does not reuse your existing Duo MFA configuration.


Using a Different Authenticator App

During the SSPR registration process you will see the default "Microsoft Authenticator" screen. On this page select "I want to use a different authenticator app".

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In your authenticator app, like Duo Mobile, select the option to "+Add" an account. On the Microsoft registration dialog, click on "Next".

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In your authenticator app, select the option to "Use QR code" and scan the on-screen QR code. Once you have scanned the code select "Next".

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As a final step, to register your authenticator app, you will be asked to enter the 6 digit code from your app. Enter it and select "Next".

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Once your "App" is successfully registered you can continue on to the next verification which can include a phone number or email address.

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Wed 10/11/23 4:16 PM
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To reset your password yourself go to the Password Reset Tool at If you have already changed your password and still cannot access services, please send an email from any account to  Please include your NetID, Vandal Number, an any error messages you receive in your email.