Why do I see "More information required" during sign-in?

Overview

When you sign-in you may see this wording:

More information required
Your organization needs more information to keep your account secure

 

Screenshot of the message:

 

Detail

This message is displayed to enroll with Microsoft's Self-Service Password Reset (SSPR). Once enrolled, you will be able to reset your password from the sign-in page by selecting "Forgot your password". The enrollment process will require you to enroll a mobile app, phone number or email address.

 

SSPR Enrollment Steps

This is the initial setup screen. The default screen displays the Microsoft Authenticator app, this can be switched using the link "I want to set up a different method". You must setup at least 2 authentication methods.

 

Example of the phone verification. It is possible to use text or voice with the service.

 

Once you have setup all authentication methods click on Done to continue sign-in.

 

Note: If you select the option to verify your email address, you will receive an email message from Microsoft with an email verification code:

Example email message:

Details

Article ID: 1767
Created
Tue 11/17/20 2:43 PM
Modified
Fri 4/16/21 9:42 AM