Reset a forgotten Bitlocker password

This tutorial applies to the following operating system:



This article covers how to reset a forgotten Bitlocker password.

Step 1

Open Software Center. One method for Windows 8.1 or Windows 10 is to click the Windows Start button, type "Software Center" in the search box, and click the Software Center app to launch it.

Screenshot of Windows start menu with Software Center highlighted

If you do not see Software Center in the search results then your device might not be managed by Config Manager. Please submit a support ticket at for assistance.

Step 2

Click "Installation Status" on the left hand menu.

Software Center - click on Installation Status

Step 3

Scroll down the list until you find "Set Bitlocker PIN". Click it.

Find "Set Bitlocker PIN" in the installed list and click it.

Step 4

Click "Repair".

The Set Bitlocker PIN application. Click repair

Step 5

Click Yes at the confirm repair dialog.

Confirm repair dialog

Step 6

After a few seconds a dialog box appears. Choose and input a new passphrase to unlock your computer at boot. The passphrase should be unique, must be at least 8 characters in length, and should not be your name, phone number, current NetID password, or an easy to guess sequence. Click "Set PIN" after input.

Set  Bitlocker Startup PIN dialog

Step 7

After a few seconds the dialog box should disappear. The new passphrase has been applied and you will need to enter it at startup to unlock the device.


Article ID: 1896
Fri 5/7/21 4:03 PM
Fri 7/9/21 11:52 AM

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