How to view my IT tickets

Tags tickets my

Overview

Tickets can be directly viewed through our ticketing system by following these steps. Viewing tickets through our online portal makes it easier for users to check the status of their active tickets or review past completed tickets.

Step 1

Navigate to https://support.uidaho.edu

Click on Information Technology

 

Step 2

Click on My tickets

 

Step 3 View your tickets

Here you will be able to view your current tickets.

By changing the 'Status Class' filter, previous closed tickets can be searched

The "Include requests that I am listed as a contact on" will show tickets where you are a contact on but not the requestor

 

Details

Article ID: 1775
Created
Thu 12/3/20 4:20 PM
Modified
Fri 12/4/20 9:41 AM