How to view my IT tickets

Overview

Tickets can be directly viewed through our ticketing system by following these steps. Viewing tickets through our online portal makes it easier for users to check the status of their active tickets or review past completed tickets.

Step 1

Navigate to OIT Technology Support Portal.

Step 2

Click on My tickets

OIT Technology Support Portal home My services highlighted Screenshot

 

Step 3 View your tickets

You will see a list of your open tickets or tickets that are associated with you by default. You can refine your results or look for closed tickets from the top section of this page. You can narrow your search by entering a date range in Created. To search for closed tickets, change the Status Class to Completed.

Ticket Request Search Screenshot

 

Step 4 Review Your Ticket

Click on the desired ticket. The ticket will open so you can see status in upper right. Click on Withdraw Request to cancel your request. Click on Add Attachment to give more information on your ticket. You can see where the ticket is in a workflow (not all services have a workflow) plus many details you provided when you created the ticket. In the Feed section you will see any updates by the OIT staff person working on your ticket. You can ask for an update or add information by clicking on Comment.

Note: You can also update or comment by replying to ticket email sent to you. You will receive email notifications when your ticket is updated so you do not have to go to the portal to look for updates.

Ticket Example with Highlighted sections Screenshot

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Details

Article ID: 1775
Created
Thu 12/3/20 4:20 PM
Modified
Wed 12/27/23 10:26 AM

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Learn how to use the Tech Support Portal to find solutions and get IT services.