How do I reset the software on my Cisco phone?


Sometimes the best solution to an issue with your phone is to reset the software running on the phone. This article aims to assist with explaining the process for restting your Cisco phone software.

Note: These instructions are the same for the 7841 and 8800 series phones.  

Resetting Your Cisco Phone:

To reset your Cisco phone back to factory settings, follow these steps.

Step 1:

Press the Applications button.


Step 2:

Scroll down and select Admin Settings.


Step 3:

Scroll down and select Reset Settings.


Step 4:

Press the All soft key. You will be asked to confirm your choice. If you still want to proceed, press the Reset soft key.

Your phone will restart as the settings are reset. When the phone reboots, it will have been returned to factory default settings.

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Article ID: 163
Tue 12/12/17 9:45 AM
Mon 6/1/20 11:33 AM