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Useful for: Staff, Students
Overview
Sometimes an account change can cause the settings that have been saved by your browser to conflict with the most current account settings. This can lead to a variety of issues that ultimately cause you not to be able to sign in to your account through that browser. These settings are saved in the browser's cache, and often the simplest way to resolve any problems it to clear the cache and try to log in with a clean slate.
Clear Safari Browser Cache
This tutorial applies to the following operating system(s):
Macintosh
For assistance clearing the browser cache for other browsers, see these articles:
If you need further assistance, contact the STC or your regional TSP, or submit a ticket.
Open Safari Menu
Click the 'Safari' menu in the top left-hand corner of the screen.
Select Preferences
Click on 'Preferences' from the drop-down menu.
Select Privacy Tab
Click on the 'Privacy' tab on the preferences menu.
Select Manage Website Data
Under Privacy, click on the 'Manage Website Data' button.
Select Remove All
Click on the 'Remove All' button.
Select Done
Click on the 'Done' button.
