This document contains the following three issues:
- South Hill has known Wi-Fi coverage issues.
- The North Campus Communities have known wired Internet availability issues.
- Several housing spaces have known wired Internet speed limitations.
Unfortunately, there are no plans to address these known network issues at this time. Please direct any concerns or feedback about these known issues to the University of Idaho Housing & Residence Life department.
South Hill Apartments have known Wi-Fi coverage issues.
UI Housing is aware of Wi-Fi coverage issues on the 2nd floor of South Hill apartments.
If you are experiencing weak coverage on the 2nd floor, we appreciate your understanding.
If you are experiencing weak coverage on the first floor and have not already done so, open a ticket with the IT Service Desk.
South Hill Apartments have Specialized Wi-Fi Coverage
South Hill had a Wi-Fi instability issue caused by frequent roaming between the 5GHz and 2.4GHz Wi-Fi signals. To minimize the impact of this issue, OIT has deployed a special work around in South Hill apartments ONLY: Each Wi-Fi network will operate in ONLY one frequency band. Here is the recommended usage for each Wi-Fi network in the South Hill Apartments:
Please use AirVandalHome (2.4GHz Only) for connecting when far away from the AP that serves your unit because the 2.4GHz Wi-Fi signal can penetrate walls better than 5GHz.
Please use AirVandalGuest (2.4GHz Only) for connecting legacy or IoT devices that are not able to connect to AirVandalHome Wi-Fi network.
Please use eduroam (5GHz Only) for connecting when near the AP that serves your unit, because 5GHz Wi-Fi signal has less interference and is faster, but cannot penetrate walls well.
NOTE: In all other buildings, each Wi-FI network operates in both 2.4GHz and 5GHz.
The North Campus Communities have known wired Internet availability issues.
UI Housing is aware of the lack of wired network connections in select NCC rooms.
If you are in a room without wired network ports, we appreciate your understanding. There is strong wireless coverage in all NCC rooms.
If you are experiencing an issue in a room with existing wired network ports or a wireless issue and have not already done so, open a ticket with the IT Service Desk.
Several housing spaces have known wired Internet speed limitations.
The OIT Network Team is aware of limited wired Internet speeds in select U of I housing locations.
If you are in a room with wired network ports that are supported by hardware capped at 100 megabits per second, we appreciate your understanding. Neither wired or wireless connections are throttled in any way, they are only limited by the hardware.
If you are experiencing an issue connecting to the Internet over wired ports or a wireless issue and have not already done so, open a ticket with the IT Service Desk.