Overview
Provides quick access to technology help resources for students, faculty, and staff, including troubleshooting assistance, system status updates, and in-person support locations.
Features / Actions
IT Support Portal
- Submit help tickets for technical issues related to university systems, accounts, devices, and software.
- Browse self-help articles and how-to guides for common technology tasks.
- Track the progress and resolution of submitted requests.
Status Page
- View real-time updates on the operational status of major university systems (e.g., email, Wi-Fi, Banner, Canvas).
- Check for reported outages, degraded performance, and scheduled maintenance.
- Subscribe to alerts to be notified of changes in system status.
Student Technology Center
- Access walk-in technical support for personal devices, including laptops, tablets, and phones.
- Get assistance with software installation, virus removal, account troubleshooting, and network connectivity.
- Located in the Idaho Student Union Building (ISUB) with dedicated staff for in-person help.
Additional Information
- Support is available during standard university business hours, with extended hours during peak academic periods.
- Many services are available remotely via phone, email, or live chat.
- Priority service is given to issues impacting multiple users or core academic systems.
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